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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
87
Kundenzufriedenheit
87
Airline
84
Fluggesellschaft
84
Air passenger transport
43
Passagierluftverkehr
43
Air transport
42
Luftverkehr
42
Airport
37
Flughafen
37
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
24
Relationship marketing
24
Taiwan
22
Low-cost strategy
17
Niedrigpreisstrategie
17
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
USA
13
United States
13
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Customer service
10
Kundenservice
10
China
9
Coronavirus
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airlines
7
Holiday behaviour
7
Passenger satisfaction
7
Preismanagement
7
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163
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163
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2
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English
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Martín, Juan Carlos
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
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Journal of air transport management
International journal of hospitality management
742
NBER working paper series
712
Working paper / National Bureau of Economic Research, Inc.
633
NBER Working Paper
584
Journal of retailing and consumer services
553
Journal of business research : JBR
488
Journal of health economics
438
The service industries journal
397
Discussion paper series / IZA
361
Health care management review : HCM review
360
IMF Staff Country Reports
338
Journal of health organization and management
328
Health economics
324
Journal of Services Marketing
290
The journal of services marketing
285
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
SpringerLink / Bücher
282
Tourism management : research, policies, practice
276
International journal of contemporary hospitality management
275
The European journal of health economics : HEPAC ; health economics in prevention and care
266
Health care management science
264
European journal of operational research : EJOR
223
Journal of hospitality marketing & management
219
Journal of travel and tourism marketing
214
IZA Discussion Paper
187
Health economics review
179
Auditing : a journal of practice & theory
177
The TQM journal : the international review of organizational improvement
177
Cogent business & management
169
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Services marketing quarterly
167
Applied economics
162
Working paper
162
International journal of productivity and quality management : IJPQM
160
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
152
Health marketing quarterly
149
Journal of service research : JSR
147
International Journal of Bank Marketing
144
International journal of quality and service sciences
143
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ECONIS (ZBW)
163
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1
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
2
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
3
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
4
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
5
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
6
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
7
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
8
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
9
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
10
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
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