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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
88
Fluggesellschaft
88
Customer satisfaction
66
Kundenzufriedenheit
66
Taiwan
60
Air transport
48
Luftverkehr
48
Air passenger transport
45
Passagierluftverkehr
45
Airport
40
Flughafen
40
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
23
Relationship marketing
23
Low-cost strategy
18
Niedrigpreisstrategie
18
Multi-criteria analysis
16
Multikriterielle Entscheidungsanalyse
16
Quality management
14
Qualitätsmanagement
14
China
13
USA
13
United States
13
AHP approach
11
AHP-Verfahren
11
Customer service
11
Fuzzy sets
11
Fuzzy-Set-Theorie
11
Kundenservice
11
Airport service quality
10
Aviation safety
10
Beschwerdemanagement
10
Complaint management
10
Luftverkehrssicherheit
10
Arbeitszufriedenheit
9
Job satisfaction
9
Air cargo transport
8
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189
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191
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English
191
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Chen, Ching-fu
6
Liou, James J. H.
5
Chang, Yu-hern
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Karatepe, Osman M.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Tzeng, Gwo-hshiung
3
Vatankhah, Sanaz
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Budd, Thomas
2
Chang, Yu-wei
2
Chen, Fang-yuan
2
Chow, Clement Kong-wing
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Gudmundsson, Sveinn Vidar
2
Halpern, Nigel
2
Ho, Chien-Wei
2
Kao, Ya-ling
2
Lin, Rong-ho
2
Lin, Yi Hsin
2
Lu, Hua-an
2
Lu, Jin-Long
2
Lu, Jin-long
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tsai, Ming-chih
2
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Air Transport Research Society
1
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Journal of air transport management
International journal of hospitality management
1,267
Journal of business research : JBR
843
Zi you zhong guo zhi gong ye
758
SpringerLink / Bücher
730
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
730
Journal of business ethics : JOBE
490
International journal of contemporary hospitality management
489
The service industries journal
466
Tourism management : research, policies, practice
444
Leadership & organization development journal
406
Leadership
374
Journal of retailing and consumer services
371
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
365
Springer eBook Collection
337
Journal of organizational change management
329
Journal of hospitality marketing & management
316
Working paper / National Bureau of Economic Research, Inc.
316
NBER working paper series
308
Technological forecasting & social change : an international journal
290
NBER Working Paper
278
Cogent business & management
265
The international journal of human resource management
264
Industrial marketing management : the international journal for industrial and high-tech firms
259
The journal of services marketing
235
Journal of knowledge management
232
Journal of travel and tourism marketing
230
The journal of management development
226
Discussion paper series / IZA
218
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
217
Academy of Management journal : AMJ
214
Journal of change management : an international journal
209
Harvard business review : HBR
200
Economic review : issued bi-monthly
197
Harvard-Business-Manager : das Wissen der Besten
195
Administrative Sciences : open access journal
190
The TQM journal : the international review of organizational improvement
190
Tourism economics : the business and finance of tourism and recreation
188
Applied economics
186
Business process management journal
183
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ECONIS (ZBW)
191
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1
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
2
Service climate, professional commitment and job performance of flight attendants in
Taiwan
Yeh, Ching-wen
- In:
Journal of air transport management
15
(
2009
)
5
,
pp. 259-260
Persistent link: https://www.econbiz.de/10003874423
Saved in:
3
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
4
The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey
Öge, Ercan
;
Çetin, Mehmet
;
Top, Seyfi
- In:
Journal of air transport management
66
(
2018
),
pp. 25-35
Persistent link: https://www.econbiz.de/10011791957
Saved in:
5
Moderating effects of work engagement and job tenure on burnout : performance among flight attendants
Chen, Ching-fu
;
Kao, Ya-ling
- In:
Journal of air transport management
25
(
2012
),
pp. 61-63
Persistent link: https://www.econbiz.de/10009663959
Saved in:
6
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
7
Service quality and non-salary mechanism for airline companies in
Taiwan
Hu, Jin-li
;
Ho, Chien-Wei
- In:
Journal of air transport management
55
(
2016
),
pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
Saved in:
8
Assessing customer value for express service providers : an empirical study from shippers' perspective in
Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
9
Exploring different nationality perceptions of airport service quality
Pantouvakis, Angelos
;
Renzi, Maria Francesca
- In:
Journal of air transport management
52
(
2016
),
pp. 90-98
Persistent link: https://www.econbiz.de/10011602640
Saved in:
10
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
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