//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Business Orientation of Indian...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
72
Service quality
72
Airline
53
Fluggesellschaft
53
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
30
Konsumentenverhalten
30
Air passenger transport
28
Passagierluftverkehr
28
Airport
27
Flughafen
27
Air transport
24
Luftverkehr
24
Taiwan
14
Low-cost strategy
12
Niedrigpreisstrategie
12
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
9
Complaint management
9
Airlines
7
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Airline industry
6
Behavioral intention
6
Brand image
6
Markenimage
6
Satisfaction
6
Sentiment analysis
6
Brand management
5
China
5
Customer value
5
Emotion
5
Kundenwert
5
Markenführung
5
more ...
less ...
Online availability
All
Undetermined
65
Type of publication
All
Article
103
Type of publication (narrower categories)
All
Article in journal
103
Aufsatz in Zeitschrift
103
Case study
2
Fallstudie
2
Language
All
English
103
Author
All
Park, Jin-Woo
4
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
MartÃn, Juan Carlos
3
Bezerra, George C. L.
2
Chang, Yu-hern
2
Forgas, Santiago
2
Palau i Saumell, Ramon
2
Pantouvakis, Angelos
2
Sánchez, Javier
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Åžahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Carvajal-Trujillo, Elena
1
Casas-Albala, Diana
1
Castillo-Manzano, José I.
1
Chan, Hing Kai
1
Chang, Hsin-Li
1
Chang, Yu-Chun
1
more ...
less ...
Published in...
All
Journal of air transport management
Journal of business research : JBR
844
Journal of retailing and consumer services
750
International journal of hospitality management
510
Industrial marketing management : the international journal for industrial and high-tech firms
461
The journal of services marketing
310
European Journal of Marketing
309
SpringerLink / Bücher
300
The service industries journal
300
Journal of Services Marketing
285
Tourism management : research, policies, practice
229
Journal of travel and tourism marketing
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
Journal of the Academy of Marketing Science
213
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Business & Industrial Marketing
191
International Journal of Bank Marketing
185
Cogent business & management
165
International journal of electronic customer relationship management : IJECRM
162
Journal of service research : JSR
161
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Services marketing quarterly
152
Psychology & marketing
151
Journal of retailing
139
Journal of service management
137
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Marketing Intelligence & Planning
135
European journal of marketing : EJM
134
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Service business
123
The international journal of bank marketing : IJBM
119
The journal of brand management : an international journal
117
The journal of product & brand management
117
Journal of marketing management : MM
114
Gabler Edition Wissenschaft
110
Journal of Consumer Marketing
107
more ...
less ...
Source
All
ECONIS (ZBW)
103
Showing
1
-
10
of
103
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
2
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
3
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
4
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
9
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
10
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->