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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
79
Fluggesellschaft
79
Customer satisfaction
66
Kundenzufriedenheit
66
Air passenger transport
39
Air transport
39
Luftverkehr
39
Passagierluftverkehr
39
Airport
29
Flughafen
29
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
16
Niedrigpreisstrategie
16
Multi-criteria analysis
15
Multikriterielle Entscheidungsanalyse
15
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Iran
9
AHP approach
8
AHP-Verfahren
8
Airlines
7
Preismanagement
7
Pricing strategy
7
Airline service quality
6
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Article
142
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1
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143
Aufsatz in Zeitschrift
143
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2
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2
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English
143
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Karatepe, Osman M.
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Vatankhah, Sanaz
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Omrani, Hashem
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
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Journal of air transport management
Auditing : a journal of practice & theory
440
International journal of hospitality management
409
Journal of retailing and consumer services
333
The service industries journal
298
Managerial auditing journal
267
Journal of business research : JBR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
220
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
145
Services marketing quarterly
141
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
International journal of productivity and quality management : IJPQM
133
Journal of Services Marketing
130
Tourism management : research, policies, practice
129
Journal of travel and tourism marketing
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
Journal of accounting and public policy
121
International journal of quality & reliability management
120
International journal of quality and service sciences
114
International journal of services and operations management
114
SpringerLink / Bücher
112
Service business
110
Discussion paper series / IZA
105
Journal of service research : JSR
103
Health care management review : HCM review
102
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Total quality management & business excellence
96
Journal of service management
94
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ECONIS (ZBW)
143
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1
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
2
An empirical investigation of antecedent and consequences of internal brand equity : evidence from the airline industry
Vatankhah, Sanaz
;
Darvishi, Maryam
- In:
Journal of air transport management
69
(
2018
),
pp. 49-58
Persistent link: https://www.econbiz.de/10011865562
Saved in:
3
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
4
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
5
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
6
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
7
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
Saved in:
8
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
Saved in:
9
Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago
;
Moliner, Miguel A.
;
Sánchez, Javier
; …
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
Saved in:
10
Opaque Web practices among low-cost carriers
Torres, Ann M.
;
Barry, Chris
;
Hogan, Mairéad
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 299-307
Persistent link: https://www.econbiz.de/10003989101
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