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An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
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An empirical investigation of antecedent and consequences of internal brand equity : evidence from the airline industry
Vatankhah, Sanaz; Darvishi, Maryam - In: Journal of air transport management 69 (2018), pp. 49-58
Persistent link: https://www.econbiz.de/10011865562
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Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li; Yang, Cheng-Hua - In: Journal of air transport management 14 (2008) 3, pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu - In: Journal of air transport management 13 (2007) 4, pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
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Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma; Aydun, Özlem - In: Journal of air transport management 13 (2007) 4, pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
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Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo - In: Journal of air transport management 13 (2007) 4, pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
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Competing on value : perspectives on business class aviation
Claussen, Jan; O'Higgins, Eleanor - In: Journal of air transport management 16 (2010) 4, pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
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Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago; Moliner, Miguel A.; Sánchez, Javier; … - In: Journal of air transport management 16 (2010) 4, pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
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Opaque Web practices among low-cost carriers
Torres, Ann M.; Barry, Chris; Hogan, Mairéad - In: Journal of air transport management 15 (2009) 6, pp. 299-307
Persistent link: https://www.econbiz.de/10003989101