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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
87
Customer satisfaction
87
Fluggesellschaft
87
Kundenzufriedenheit
87
Air passenger transport
42
Passagierluftverkehr
42
Air transport
39
Luftverkehr
39
Airport
37
Flughafen
37
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
33
Relationship marketing
33
Taiwan
23
Low-cost strategy
18
Niedrigpreisstrategie
18
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
USA
13
United States
13
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Customer service
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Kundenservice
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Airlines
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China
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AHP approach
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AHP-Verfahren
8
Brand image
8
Fuzzy sets
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Fuzzy-Set-Theorie
8
Markenimage
8
Preismanagement
8
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Chen, Ching-fu
4
MartÃn, Juan Carlos
4
Park, Jin-Woo
4
Zhang, Yahua
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Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
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Liou, James J. H.
3
Liu, Chih-Hsing
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-hern
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Palau i Saumell, Ramon
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Pan, Jing Yu
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Pantouvakis, Angelos
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Park, Jin-woo
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Román GarcÃa, Concepción
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Sánchez, Javier
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Åžahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
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Journal of air transport management
International journal of hospitality management
1,427
Journal of business research : JBR
953
Journal of retailing and consumer services
853
International journal of contemporary hospitality management
515
The service industries journal
514
Tourism management : research, policies, practice
510
Industrial marketing management : the international journal for industrial and high-tech firms
503
The journal of services marketing
370
Journal of hospitality marketing & management
361
SpringerLink / Bücher
357
Journal of Services Marketing
351
MPRA Paper
334
Journal of travel and tourism marketing
313
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
292
The journal of business & industrial marketing
255
Journal of the Academy of Marketing Science
235
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
234
European Journal of Marketing
225
Journal of strategic marketing
214
IASE Conference Papers
213
Cogent business & management
211
Services marketing quarterly
205
International Journal of Bank Marketing
204
NBER working paper series
204
Working paper / National Bureau of Economic Research, Inc.
203
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
198
Journal of service research : JSR
197
International Journal of Sport Finance
190
Tourism economics : the business and finance of tourism and recreation
190
Service business
188
Tourism management perspectives : TMP
188
Journal of service management
184
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
180
NBER Working Paper
179
Asia Pacific journal of marketing and logistics
176
Journal of marketing
175
Psychology & marketing
173
The TQM journal : the international review of organizational improvement
164
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ECONIS (ZBW)
168
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168
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1
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
2
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
3
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
4
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
5
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
6
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
7
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
10
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
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