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The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang - In: Journal of air transport management 53 (2016), pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
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Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni - In: Journal of air transport management 42 (2015), pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
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How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu; Li, Yong-Quan; Liu, Chih-Hsing - In: Journal of air transport management 75 (2019), pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing; Lee, Tingko - In: Journal of air transport management 52 (2016), pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
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Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu; Chow, Chia-chuan; Liao, Wu-cheng - In: Journal of air transport management 16 (2010) 5, pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
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Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo; Di Gravio, Giulio; Constantino, … - In: Journal of air transport management 57 (2016), pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min; Liang, Gin-shuh; Lin, Kuang; Chen, … - In: Journal of air transport management 16 (2010) 5, pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616