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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of retailing and consumer services"
~person:"Söderlund, Magnus"
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Söderlund, Magnus
Prentice, Catherine
18
Park, Jungkun
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Septianto, Felix
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Dhir, Amandeep
14
Jebarajakirthy, Charles
13
Paul, Justin
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Thaichon, Park
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Talwar, Shalini
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Gentina, Élodie
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Journal of business ethics : JOBE
Journal of retailing and consumer services
The international review of retail, distribution and consumer research
4
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
European journal of marketing : EJM
1
Journal of business research : JBR
1
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1
Nordic journal of business : NJB
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SSE EFI working paper series in business administration
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ECONIS (ZBW)
7
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1
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Saved in:
2
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
3
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
4
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
Saved in:
5
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
6
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
7
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
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