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Beyond traditional word-of-mouth : an expanded model of customer-driven influence
Blazevic, Vera; Hammedi, Wafa; Garnefeld, Ina; Rust, … - In: Journal of service management 24 (2013) 3, pp. 294-313
Persistent link: https://www.econbiz.de/10009765055
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An ethical stakeholder approach to crisis communication : a case study of Foxconn’s 2010 employee suicide crisis
Xu, Kaibin; Li, Wenqing - In: Journal of business ethics : JOBE 117 (2013) 2, pp. 371-386
Persistent link: https://www.econbiz.de/10010231764
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Giving voice to the silenced : using critical discourse analysis to inform crisis communication theory
Dunn, Carolyn; Eble, Michelle - In: Journal of business ethics : JOBE 132 (2015) 4, pp. 717-735
Persistent link: https://www.econbiz.de/10011414712
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"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie; Pelsmacker, Patrick de; Purnawirawan, … - In: Journal of service management 26 (2015) 3, pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
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The effect of negative message framing on green consumption : an investigation of the role of shame
Amatulli, Cesare; De Angelis, Matteo; Peluso, Alessandro M. - In: Journal of business ethics : JOBE 157 (2019) 4, pp. 1111-1132
Persistent link: https://www.econbiz.de/10012031270
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The process model of corporate social responsibility (CSR) communication : CSR communication and its relationship with consumers’ CSR knowledge, trust, and corporate reputation per...
Kim, Sora - In: Journal of business ethics : JOBE 154 (2019) 4, pp. 1143-1159
Persistent link: https://www.econbiz.de/10011993942
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Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola; Verlegh, Peeter; Klostermann, Jan; … - In: Journal of service management 33 (2022) 4/5, pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
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Crisis communication in service ecosystems : perspectives and future challenges
Blasco-Arcas, Lorena; Falkheimer, Jesper; Heide, Mats - In: Journal of service management 33 (2022) 4/5, pp. 601-613
Persistent link: https://www.econbiz.de/10013325721
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Emotional communication by service robots : a research agenda
Becker, Marc; Efendić, Emir; Odekerken-Schröder, Gaby - In: Journal of service management 33 (2022) 4/5, pp. 675-687
Persistent link: https://www.econbiz.de/10013325742