Narrow search
Showing 1 - 10 of 329
Cover Image
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany; Legoux, Renaud; Tripp, Thomas M.; … - In: Journal of business ethics : JOBE 160 (2019) 1, pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Cover Image
What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
Cover Image
The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
Cover Image
The impact of service supplier's unethical behavior to buyer's satisfaction : an empirical study
Kaynak, Ramazan; Sert, Tuba - In: Journal of business ethics : JOBE 109 (2012) 2, pp. 219-226
Persistent link: https://www.econbiz.de/10009624968
Cover Image
Level of agreement between sales managers and salespeople on the need for internal virtue ethics and a direct path from satisfaction with manager to turnover intent
Shanahan, Kevin J.; Hopkins, Christopher D. - In: Journal of business ethics : JOBE 159 (2019) 3, pp. 837-848
Persistent link: https://www.econbiz.de/10012108980
Cover Image
Ethical consumers among the millennials : a cross-national study
Bucic, Tania; Harris, Jennifer; Arli, Denni - In: Journal of business ethics : JOBE 110 (2012) 1, pp. 113-131
Persistent link: https://www.econbiz.de/10009663999
Cover Image
Who should apologize when an employee transgresses? : source effects on apology effectiveness
Hill, Krista M.; Boyd, David P. - In: Journal of business ethics : JOBE 130 (2015) 1, pp. 163-170
Persistent link: https://www.econbiz.de/10011312128
Cover Image
Workplace harassment intensity and revenge : mediation and moderation effects
Wang, Qiang; Bowling, Nathan A.; Tian, Qi-tao; Alarcon, … - In: Journal of business ethics : JOBE 151 (2018) 1, pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Cover Image
Relational consequences of perceived deception in online shopping : the moderating roles of type of product, consumer’s attitude toward the internet and consumer’s demographics
Román, Sergio - In: Journal of business ethics : JOBE 95 (2010) 3, pp. 373-391
Persistent link: https://www.econbiz.de/10008655275
Cover Image
CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148