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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of electronic commerce research : JECR"
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Customer satisfaction
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Journal of business research : JBR
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
28
International journal of hospitality management
15
Journal of travel and tourism marketing
15
Technological forecasting & social change : an international journal
15
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of hospitality marketing & management
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
9
International journal of contemporary hospitality management
8
International journal of internet marketing and advertising : IJIMA
8
Journal of internet commerce
8
Journal of marketing management : MM
8
Service business
8
Tourism management : research, policies, practice
7
Tourism management perspectives : TMP
7
Electronic markets : the international journal on networked business
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of hospitality and tourism insights
6
Marketing intelligence & planning
6
Psychology & marketing
6
The journal of services marketing
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
Electronic commerce research and applications
5
Handbook of research on integrating social media into strategic marketing
5
International journal of technology marketing : IJTMkt
5
Journal of information & knowledge management : JIKM
5
Journal of strategic marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Journal of vacation marketing
5
New technology, work and employment
5
The journal of brand management : an international journal
5
Administrative Sciences : open access journal
4
Business horizons
4
Handbook of social media management : value chain and business models in changing media markets
4
Health marketing quarterly
4
International journal of consumer studies
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
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ECONIS (ZBW)
37
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha
- In:
Journal of business research : JBR
94
(
2019
),
pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Saved in:
3
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
4
How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen
;
Meyer, Martin
- In:
Journal of business research : JBR
119
(
2020
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
Saved in:
5
C2C online auction website performance : buyer's perspective
Rauniar, Rupak
;
Rawski, Greg
;
Crumbly, Jack
;
Simms, Jack
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10003886467
Saved in:
6
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Saved in:
7
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
8
Developing user loyalty for social networking sites : a relational perspective
Gu, Rui
;
Oh, Lih-Bin
;
Wang, KanLiang
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011452162
Saved in:
9
Predicting viewer gifting behavior in sports live streaming platforms : the impact of viewer perception and satisfaction
Liu, Haoyu
;
Tan, Kim Hua
;
Pawar, Kulwant
- In:
Journal of business research : JBR
144
(
2022
),
pp. 599-613
Persistent link: https://www.econbiz.de/10013185018
Saved in:
10
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
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