//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Quarterly bulletin / Bank of England"
~isPartOf:"Technological forecasting & social change : an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Bibliometrics
506
Bibliometrie
496
Großbritannien
445
United Kingdom
406
Customer satisfaction
332
Kundenzufriedenheit
331
Consumer behaviour
248
Konsumentenverhalten
248
Relationship marketing
198
Beziehungsmarketing
197
Dienstleistungsqualität
179
Service quality
179
Innovation
142
Service industry
121
Dienstleistungssektor
120
Innovation management
88
Innovationsmanagement
88
Bibliometric analysis
75
Technischer Fortschritt
74
Technological change
72
Customer service
67
Kundenservice
67
Systematic literature review
63
Beschwerdemanagement
52
Complaint management
52
Satisfaction
50
Literature review
49
USA
49
United States
49
Patent
47
Geldpolitik
45
Social Web
45
Social web
45
Brand management
44
Markenführung
44
Welt
44
World
44
Monetary policy
42
Brand image
41
Markenimage
41
more ...
less ...
Online availability
All
Undetermined
733
Free
16
Type of publication
All
Article
1,395
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
1,357
Aufsatz in Zeitschrift
1,357
Collection of articles of several authors
9
Sammelwerk
9
Conference proceedings
5
Konferenzschrift
5
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
1,358
Undetermined
40
Author
All
Kajikawa, Yuya
12
Kumar, Satish
12
Paul, Justin
12
Gustafsson, Anders
10
Parida, Vinit
9
Pereira, Vijay
9
Bunn, Philip
8
Chebat, Jean-Charles
8
Porter, Alan L.
8
Daim, Tugrul U.
7
Dhir, Amandeep
7
Lim, Weng Marc
7
Oghazi, Pejvak
7
Witell, Lars
7
Balaji, M. S.
6
Behl, Abhishek
6
Dana, Leo Paul
6
Kraus, Sascha
6
Young, Garry
6
Bamel, Umesh
5
Bartikowski, Boris
5
Barwell, Richard
5
Belitski, Maksim
5
Benito, Andrew
5
Donthu, Naveen
5
Islam, Nazrul
5
Joyce, Michael A. S.
5
Mariani, Marcello M.
5
Martin, Drew
5
Merigo, Jose Maria
5
Thomas, Ryland
5
Whitaker, Simon
5
Wood, Rob
5
Yalcin, Haydar
5
Škare, Marinko
5
Babin, Barry J.
4
Barnes, Donald C.
4
Brierley, Peter
4
Di Vaio, Assunta
4
Ellis, Colin
4
more ...
less ...
Institution
All
Bank of England
2
Bank of England / Derivatives Markets Survey Team
1
Published in...
All
Journal of business research : JBR
Quarterly bulletin / Bank of England
Technological forecasting & social change : an international journal
Discussion paper series / IZA
1,100
The economic journal : the journal of the Royal Economic Society
1,020
Applied economics
771
NBER working paper series
741
Cmnd.
739
The economic history review : a journal of economic and social history
696
Discussion paper / Centre for Economic Policy Research
688
IZA Discussion Paper
668
Working paper / National Bureau of Economic Research, Inc.
646
NBER Working Paper
615
Scottish journal of political economy : the journal of the Scottish Economic Society
543
The service industries journal
537
International journal of hospitality management
533
Journal of retailing and consumer services
528
Discussion paper
498
IZA Discussion Papers
464
Regional studies
437
Oxford economic papers
404
Economica
384
Working paper
376
Fiscal studies : the journal of the Institute for Fiscal Studies
375
Research policy : policy, management and economic studies of science, technology and innovation
369
SpringerLink / Bücher
365
National Institute economic review
360
Oxford bulletin of economics and statistics
355
European Journal of Marketing
339
CESifo working papers
300
BJIR : an international journal of employment relations
293
Tourism management : research, policies, practice
289
The journal of services marketing
286
Industrial relations journal
282
Oxford review of economic policy
277
The Manchester School of Economic and Social Studies
276
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
more ...
less ...
Source
All
ECONIS (ZBW)
1,398
Showing
1
-
10
of
1,398
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
3
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
4
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
8
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
9
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->