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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia; Gonzalez-Cruz, Tomas F. - In: Journal of business research : JBR 68 (2015) 7, pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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Customer orientation as a multidimensional construct : evidence from the Russian markets
Smirnova, Maria; Rebiazina, Vera A.; Frösén, Johanna - In: Journal of business research : JBR 86 (2018), pp. 457-467
Persistent link: https://www.econbiz.de/10011855374
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Strategic use of enterprise systems among service firms : antecedents and consequences
Mostaghel, Rana; Oghazi, Pejvak; Beheshti, Hooshang M.; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1544-1549
Persistent link: https://www.econbiz.de/10011298503
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Knowledge management and organizational performance in the service industry : the role of transformational leadership beyond the effects of transactional leadership
Birasnav, M. - In: Journal of business research : JBR 67 (2014) 8, pp. 1622-1629
Persistent link: https://www.econbiz.de/10010379255
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Performance or learning goal orientation : implications for business performance
Norbani, Che-ha; Mavondo, Felix T.; Mohd-Said, Saad - In: Journal of business research : JBR 67 (2014) 1, pp. 2811-2820
Persistent link: https://www.econbiz.de/10010235313
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Investigating the relationship between innovation strategy and performance
Kahn, Kenneth B.; Candi, Marina - In: Journal of business research : JBR 132 (2021), pp. 56-66
Persistent link: https://www.econbiz.de/10012581560
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Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen; Chung, Henry F. L.; Kingshott, Russel; … - In: Journal of business research : JBR 121 (2020), pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
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Chinese and Irish professional service firms compared : linking HPWS, organizational coordination, and firm performance
Fu, Na; Bosak, Janine; Flood, Patrick C.; Ma, Qinhai - In: Journal of business research : JBR 95 (2019), pp. 266-276
Persistent link: https://www.econbiz.de/10011979945