Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Service business"
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Technischer Vertrieb - Panelst...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Relationship marketing
729
Beziehungsmarketing
728
Consumer behaviour
403
Konsumentenverhalten
403
Customer satisfaction
188
Kundenzufriedenheit
188
Dienstleistungsqualität
153
Service quality
153
Brand management
148
Markenführung
148
Lieferantenmanagement
143
Supplier relationship management
143
Brand image
111
Markenimage
111
Social Web
107
Social web
107
B-to-B-Marketing
101
Business-to-business marketing
101
Customer integration
101
Kundenintegration
100
Brand
74
Internet marketing
70
Markenartikel
70
Online-Marketing
70
Customer value
66
Kundenwert
66
Emotion
54
Innovation
53
Einzelhandel
52
Marketing management
52
Marketingmanagement
52
Retail trade
52
Beschwerdemanagement
49
Complaint management
49
Confidence
48
Vertrauen
48
Betriebliche Wertschöpfung
45
Value creation
45
E-commerce
42
Electronic Commerce
42
more ...
less ...
Online availability
All
Undetermined
38
Free
2
Type of publication
All
Article
41
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Language
All
English
41
Author
All
Gustafsson, Anders
2
Hutzinger, Clemens
2
Shams, Poja
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Aa, Zanna van der
1
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Becker, Marc
1
Beeler-Connelly, Lisa L.
1
Bloemer, Johanna M.
1
Bone, Sterling
1
Bowen, David E.
1
Caruelle, Delphine
1
Chaker, Nawar N.
1
Chang, Woojung
1
Chawla, Vaibhav
1
Chen, Pei-Chi
1
Chen, Yuan
1
Chi, Nai-Wen
1
Christ-Brendemühl, Sonja
1
Clark, Terry
1
Collier, Joel E.
1
Costers, Annelies
1
Coussement, Kristof
1
De Keyser, Arne
1
Delpechitre, Duleeep
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Esmark Jones, Carol L.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Service business
The journal of services marketing
39
Journal of retailing and consumer services
35
International journal of hospitality management
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
more ...
less ...
Source
All
ECONIS (ZBW)
41
Showing
1
-
10
of
41
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
2
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
3
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
4
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
5
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
6
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
7
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
8
The Presenter's Paradox in customer service interactions
Kang, Christine
;
Wooten, David B.
- In:
Journal of business research : JBR
120
(
2020
),
pp. 94-102
Persistent link: https://www.econbiz.de/10012417103
Saved in:
9
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
10
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
