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~isPartOf:"Journal of business research : JBR"
~subject:"Customer loyalty"
~subject:"customer satisfaction"
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Reasons why dissatisfied custo...
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Customer loyalty
customer satisfaction
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
25
Relationship marketing
25
Customer retention
18
Kundenbindung
18
Customer satisfaction
15
Kundenzufriedenheit
15
Dienstleistungsqualität
8
Service quality
8
Dissatisfaction
6
Viral marketing
6
Virales Marketing
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Brand image
5
Lieferantenmanagement
5
Markenimage
5
Social Web
5
Social web
5
Supplier relationship management
5
Brand management
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Einzelhandel
4
Internet marketing
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Markenführung
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Online retailing
4
Online-Handel
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Online-Marketing
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Beschwerdemanagement
3
Complaint management
3
Customer value
3
E-commerce
3
Electronic Commerce
3
Gambling
3
Glücksspiel
3
Kundenwert
3
Loyalty
3
B-to-B-Marketing
2
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2
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Prentice, Catherine
2
Wong, IpKin Anthony
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Abdullahi, Hassana
1
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1
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1
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1
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1
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1
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Jung, Jaesuk
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Journal of business research : JBR
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
International journal of hospitality management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Cogent Business & Management
6
Cogent business & management
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
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ECONIS (ZBW)
18
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1
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
2
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
3
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
4
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
5
Value co-creation and customer loyalty
Cossío-Silva, Francisco-José
;
Revilla Camacho, Maria …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1621-1625
Persistent link: https://www.econbiz.de/10011450438
Saved in:
6
Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia
;
Chennamaneni, Pavan Rao
;
Krishen, …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
Saved in:
7
An analyses of the effect of using contextual and loyalty features on early purchase prediction of shoppers in e-commerce domain
Esmeli, Ramazan
;
Bader-El-Den, Mohamed
;
Abdullahi, Hassana
- In:
Journal of business research : JBR
147
(
2022
),
pp. 420-434
Persistent link: https://www.econbiz.de/10013271515
Saved in:
8
Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona
;
Seegebarth, Barbara
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
Saved in:
9
Sustainable marketing activities of traditional fashion market and brand loyalty
Jung, Jaesuk
;
Kim, Sang Jin
;
Kim, Kyung Hoon
- In:
Journal of business research : JBR
120
(
2020
),
pp. 294-301
Persistent link: https://www.econbiz.de/10012417131
Saved in:
10
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
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