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~isPartOf:"Journal of business research : JBR"
~subject:"Informationstechnik"
~subject:"Service quality"
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Customer relationship manageme...
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Informationstechnik
Service quality
Relationship marketing
650
Beziehungsmarketing
648
Consumer behaviour
565
Konsumentenverhalten
565
Social Web
453
Social web
453
Customer satisfaction
301
Kundenzufriedenheit
300
Internet marketing
213
Online-Marketing
213
Brand management
197
Markenführung
197
Dienstleistungsqualität
178
Digitization
175
Digitalisierung
174
Brand image
150
Markenimage
150
Social media
123
Viral marketing
119
Virales Marketing
119
Customer integration
106
Kundenintegration
105
Innovation
103
Lieferantenmanagement
100
Supplier relationship management
100
Brand
86
Online retailing
85
Online-Handel
85
Markenartikel
80
Marketing management
71
Marketingmanagement
71
Emotion
70
Social network
65
Soziales Netzwerk
65
E-commerce
64
Electronic Commerce
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Beschwerdemanagement
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Complaint management
60
Innovation management
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204
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Balaji, M. S.
5
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Chebat, Jean-Charles
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Salo, Jari
3
Agnihotri, Raj
2
Alden, Dana
2
Ali, Faizan
2
Arnold, Todd J.
2
Babin, Barry J.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Laroche, Michel
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Li, Guoxin
2
Lunardo, Renaud
2
Mahr, Dominik
2
Mattila, Anna S.
2
Momparler, Alexandre
2
Navarro, Susana
2
Orsingher, Chiara
2
Parida, Vinit
2
Prentice, Catherine
2
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Journal of business research : JBR
International journal of hospitality management
272
Journal of retailing and consumer services
267
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
78
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
75
Tourism management : research, policies, practice
74
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
57
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
Springer eBook Collection
46
The international journal of bank marketing : IJBM
46
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
International journal of business information systems : IJBIS
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
204
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
3
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
Social media technology usage and customer relationship performance : a capabilities-based examination of social
CRM
Trainor, Kevin J.
;
Andzulis, James
;
Rapp, Adam
; …
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1201-1208
Persistent link: https://www.econbiz.de/10010365151
Saved in:
6
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
7
Performance implications of customer-linking capabilities : examining the complementary role of customer orientation and
CRM
technology
Rapp, Adam
;
Trainor, Kevin J.
;
Agnihotri, Raj
- In:
Journal of business research : JBR
63
(
2010
)
11
,
pp. 1229-1236
Persistent link: https://www.econbiz.de/10008696664
Saved in:
8
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
9
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
10
Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle
Hansen, John D.
;
Beitelspacher, Lauren Skinner
;
Deitz, …
- In:
Journal of business research : JBR
66
(
2013
)
4
,
pp. 473-479
Persistent link: https://www.econbiz.de/10009724779
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