//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Social web
Customer satisfaction
301
Bibliometrics
291
Bibliometrie
286
Consumer behaviour
224
Konsumentenverhalten
224
Relationship marketing
185
Beziehungsmarketing
184
Dienstleistungsqualität
163
Service quality
163
Service industry
96
Dienstleistungssektor
95
Großbritannien
74
United Kingdom
74
Innovation
69
Customer service
62
Kundenservice
62
Beschwerdemanagement
50
Complaint management
50
Bibliometric analysis
48
Innovation management
46
Innovationsmanagement
46
Systematic literature review
45
Brand management
44
Markenführung
44
Satisfaction
44
Brand image
40
Markenimage
40
Emotion
39
Customer integration
33
Kundenintegration
33
Arbeitszufriedenheit
32
Job satisfaction
32
Firm performance
30
Lieferantenmanagement
30
Literature review
30
Online retailing
30
Online-Handel
30
Social Web
30
more ...
less ...
Online availability
All
Undetermined
203
Free
4
Type of publication
All
Article
314
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
316
Aufsatz in Zeitschrift
316
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
Language
All
English
316
Author
All
Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Donthu, Naveen
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Roy, Sanjit
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Dwivedi, Yogesh Kumar
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Guo, Lin
2
Gäthke, Jana
2
He, Yi
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
422
International journal of hospitality management
364
The journal of services marketing
193
Journal of travel and tourism marketing
173
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
171
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
143
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
105
Services marketing quarterly
103
Journal of service research : JSR
90
Service business
90
Tourism management perspectives : TMP
89
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Psychology & marketing
82
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
73
Journal of strategic marketing
71
Journal of service management
70
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
International journal of business information systems : IJBIS
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of retailing
55
Journal of hospitality and tourism insights
53
International journal of electronic marketing and retailing : IJEMR
52
more ...
less ...
Source
All
ECONIS (ZBW)
316
Showing
1
-
10
of
316
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
3
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
4
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
8
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
9
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->