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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
1,977
Konsumentenverhalten
1,977
Brand management
448
Markenführung
448
Brand image
384
Markenimage
384
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369
Relationship marketing
369
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283
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278
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Luxusgüter
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Virales Marketing
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Personality psychology
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102
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81
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Marketingmanagement
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Balaji, M. S.
5
Barnes, Donald C.
4
Gustafsson, Anders
4
Collier, Joel E.
3
Martin, Drew
3
Woisetschläger, David
3
Baker, Thomas L.
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Eisend, Martin
2
Gallan, Andrew S.
2
Guo, Lin
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Kim, Sang Jin
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Lervik-Olsen, Line
2
McColl-Kennedy, Janet R.
2
Molinillo, Sebastian
2
Núñez-Pomar, Juan
2
Prado-Gascó, Vicente
2
Prayag, Girish
2
Prentice, Catherine
2
Rana, Nripendra P.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Steinhoff, Lena
2
Tang, Chuanyi
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Witell, Lars
2
Wong, IpKin Anthony
2
Abney, Alexandra K.
1
Abosag, Ibrahim
1
Abulaiti, Gulimire
1
Aghazadeh, Hashem
1
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Journal of business research : JBR
Journal of retailing and consumer services
323
International journal of hospitality management
184
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
57
The service industries journal
51
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
155
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1
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10
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155
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date (oldest first)
1
A cross validation of consumer-based
brand
equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
2
The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end
fashion
retailers
Stathopoulou, Anastasia
;
Balabanis, George
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
Saved in:
3
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
4
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
5
How retailer money-back guarantees influence consumer preferences for retailer versus national brands
Desmet, Pierre
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1971-1978
Persistent link: https://www.econbiz.de/10010380093
Saved in:
6
The influence of a retail store manager in developing frontline employee
brand
relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
7
A meta-analysis of the relationship between customer participation and
brand
outcomes
Nardi, Vinicius Antonio Machado
;
Jardim, William Carvalho
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 450-460
Persistent link: https://www.econbiz.de/10012286538
Saved in:
8
Chatbot e-service and customer satisfaction regarding luxury brands
Chung, Minjee
;
Ko, Eunju
;
Joung, Heerim
;
Kim, Sang Jin
- In:
Journal of business research : JBR
117
(
2020
),
pp. 587-595
Persistent link: https://www.econbiz.de/10012287983
Saved in:
9
Responsible and active
brand
personality : on the relationships with
brand
experience and key relationship constructs
Japutra, Arnold
;
Molinillo, Sebastian
- In:
Journal of business research : JBR
99
(
2019
),
pp. 464-471
Persistent link: https://www.econbiz.de/10012023686
Saved in:
10
Recover from a service failure : the differential effects of
brand
betrayal and
brand
disappointment on an exclusive
brand
offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
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