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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia; Gonzalez-Cruz, Tomas F. - In: Journal of business research : JBR 68 (2015) 7, pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens; Weitzl, Wolfgang - In: Journal of business research : JBR 130 (2021), pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
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Customer orientation as a multidimensional construct : evidence from the Russian markets
Smirnova, Maria; Rebiazina, Vera A.; Frösén, Johanna - In: Journal of business research : JBR 86 (2018), pp. 457-467
Persistent link: https://www.econbiz.de/10011855374
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Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Strategic use of enterprise systems among service firms : antecedents and consequences
Mostaghel, Rana; Oghazi, Pejvak; Beheshti, Hooshang M.; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1544-1549
Persistent link: https://www.econbiz.de/10011298503
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Knowledge management and organizational performance in the service industry : the role of transformational leadership beyond the effects of transactional leadership
Birasnav, M. - In: Journal of business research : JBR 67 (2014) 8, pp. 1622-1629
Persistent link: https://www.econbiz.de/10010379255
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Performance or learning goal orientation : implications for business performance
Norbani, Che-ha; Mavondo, Felix T.; Mohd-Said, Saad - In: Journal of business research : JBR 67 (2014) 1, pp. 2811-2820
Persistent link: https://www.econbiz.de/10010235313