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Emic and etic interpretations of engagement with a consumer-to-consumer online auction site
Abdul-Ghani, Eathar; Hyde, Kenneth F.; Marshall, Roger - In: Journal of business research : JBR 64 (2011) 10, pp. 1060-1066
Persistent link: https://www.econbiz.de/10009270589
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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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Implementation effects in the relationship between CRM and its performance
Dalla Pozza, Ilaria; Goetz, Oliver; Sahut, Jean Michel - In: Journal of business research : JBR 89 (2018), pp. 391-403
Persistent link: https://www.econbiz.de/10011881908
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Salesperson CLV orientation's effect on performance
Valenzuela, Leslier; Torres, Eduardo; Hidalgo, Pedro; … - In: Journal of business research : JBR 67 (2014) 4, pp. 550-557
Persistent link: https://www.econbiz.de/10010363474
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Cross-functional interface and disruption in CRM projects : is marketing from Venus and information systems from Mars?
Cooper, Marjorie J.; Gwin, Carol F.; Wakefield, Kirk L - In: Journal of business research : JBR 61 (2008) 4, pp. 292-299
Persistent link: https://www.econbiz.de/10003704463
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Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Bénet, Nathalie; Deville, Aude; Raïes, Karine; … - In: Journal of business research : JBR 142 (2022), pp. 317-327
Persistent link: https://www.econbiz.de/10013168293
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Effects of revenue management on perceived value, customer satisfaction, and customer loyalty
Matsuoka, Kohsuke - In: Journal of business research : JBR 148 (2022), pp. 131-148
Persistent link: https://www.econbiz.de/10013325458
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The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.; Ghanbarpour, Tohid - In: Journal of business research : JBR 155 (2023) 2, pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
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Tightening or loosening the "iron cage"? : the impact of formal and informal display controls on service customers
Paul, Michael; Hennig-Thurau, Thorsten; Groth, Markus - In: Journal of business research : JBR 68 (2015) 5, pp. 1062-1073
Persistent link: https://www.econbiz.de/10010517107
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Country-of-origin effects and antecedents of industrial brand equity
Chen, Yi-min; Su, Yi-fan; Lin, Feng-jyh - In: Journal of business research : JBR 64 (2011) 11, pp. 1234-1238
Persistent link: https://www.econbiz.de/10009380517