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Social perspectives of e-contact center for loyalty building
Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem; Weverbergh, Marcel; Franses, … - In: Journal of business research : JBR 131 (2021), pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
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Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi; Hosseini, Monireh; Karlsson, Stefan - In: Journal of business research : JBR 69 (2016) 11, pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
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Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K. - In: Journal of business research : JBR 69 (2016) 12, pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
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Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias; Rausch, Theresa Maria; Derra, … - In: Journal of business research : JBR 123 (2021), pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
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Rest in peace? : brand-induced mortality salience and consumer behavior
Fransen, Marieke L.; Fennis, Bob Michaël; Pruyn, Ad; … - In: Journal of business research : JBR 61 (2008) 10, pp. 1053-1061
Persistent link: https://www.econbiz.de/10003766344
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Transformational leadership and market orientation: implications for the implementation of competitive strategies and business unit performance
Menguc, Bulent; Auh, Seigyoung; Shih, Eric - In: Journal of business research : JBR 60 (2007) 4, pp. 314-321
Persistent link: https://www.econbiz.de/10003451393
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Special section: Thought leadership in brand management
Jevons, Colin (contributor) - In: Journal of business research : JBR 63 (2010) 11, pp. 1111-1171
Persistent link: https://www.econbiz.de/10008697440
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Antecedents and consequences of management-espoused organizational cultural control
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Journal of business research : JBR 64 (2011) 5, pp. 437-445
Persistent link: https://www.econbiz.de/10008901482
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Can a good organizational climate compensate for a lack of top management commitment to new product development?
Rodríguez, Nuria García; Pérez, José Sanzo; … - In: Journal of business research : JBR 61 (2008) 2, pp. 118-131
Persistent link: https://www.econbiz.de/10003625095