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Making customer relationship decisions : analytics v rules of thumb
Persson, Andreas; Ryals, Lynette - In: Journal of business research : JBR 67 (2014) 8, pp. 1725-1732
Persistent link: https://www.econbiz.de/10010379239
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Management of perceptions of information technology service quality
Roses, Luís Kalb; Hoppen, Norberto; Henrique, Jorge Luiz - In: Journal of business research : JBR 62 (2009) 9, pp. 876-882
Persistent link: https://www.econbiz.de/10003866442
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru; Mavondo, Felix; Mukherjee, Avinandan; … - In: Journal of business research : JBR 66 (2013) 9, pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
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Developer/adopter relationships in new industrial product situations
More, Roger A. - In: Journal of business research : JBR 14 (1986) 6, pp. 501-517
Persistent link: https://www.econbiz.de/10003634576
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Does customer sex influence the relationship between perceived quality and share of wallet?
Babakus, Emin; Yavas, Ugur - In: Journal of business research : JBR 61 (2008) 9, pp. 974-981
Persistent link: https://www.econbiz.de/10003731220
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Store and store format loyalty measures based on budget allocation
Bustos-Reyes, César Augusto; González-Benito, Óscar - In: Journal of business research : JBR 61 (2008) 9, pp. 1015-1025
Persistent link: https://www.econbiz.de/10003731231
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When consumers love their brands : exploring the concept and its dimensions
Albert, Noe͏̈l; Merunka, Dwight; Valette-Florence, Pierre - In: Journal of business research : JBR 61 (2008) 10, pp. 1062-1075
Persistent link: https://www.econbiz.de/10003766348
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Customer equity management as formative second-order construct
Bruhn, Manfred; Georgi, Dominik; Hadwich, Karsten - In: Journal of business research : JBR 61 (2008) 12, pp. 1292-1301
Persistent link: https://www.econbiz.de/10003784943
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Special issue : Formative indicators
Diamantopoulos, Adamantios (contributor) - 2008
Persistent link: https://www.econbiz.de/10003784946
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Special issue: Retailing evolution research
Chebat, Jean-Charles (contributor) - 2009
Persistent link: https://www.econbiz.de/10003859335