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Customer satisfaction
301
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Consumer behaviour
153
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Beziehungsmarketing
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148
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Gustafsson, Anders
8
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5
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5
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4
Gallan, Andrew S.
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3
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3
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3
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3
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2
Ali, Faizan
2
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2
Babin, Barry J.
2
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2
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2
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2
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2
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2
Fombelle, Paul
2
Foroudi, Pantea
2
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Journal of business research : JBR
Journal of retailing and consumer services
426
International journal of hospitality management
387
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
159
International journal of contemporary hospitality management
146
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of service management
102
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
73
Journal of strategic marketing
70
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
The journal of business & industrial marketing
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
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ECONIS (ZBW)
335
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335
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1
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
2
Special section: Anatomy of service innovation
O'Cass, Aron
(
contributor
)
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1167
Persistent link: https://www.econbiz.de/10009756204
Saved in:
3
Service innovation : inward and outward related activities and cooperation mode
Hidalgo Nuchera, Antonio
;
D'Alvano, Luigi
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 698-703
Persistent link: https://www.econbiz.de/10010363390
Saved in:
4
Inter-organizational information systems adoption for service innovation in building sector
Chaparro-Peláez, Julián
;
Pereira-Rama, Antonio
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 673-679
Persistent link: https://www.econbiz.de/10010363408
Saved in:
5
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie
;
Wünderlich, Nancy V.
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
Saved in:
8
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
9
Dialogic co-creation and service innovation performance in high-tech companies
Hsieh, Jung-Kuei
;
Hsieh, Yi-Ching
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2266-2271
Persistent link: https://www.econbiz.de/10011389327
Saved in:
10
Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar
;
Babu, Mujahid Mohiuddin
;
Hossain, Md Afnan
- In:
Journal of business research : JBR
140
(
2022
),
pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
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