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Erfolg im Kundendienst : Gespr...
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Customer service
62
Kundenservice
62
Dienstleistungsqualität
38
Service quality
38
Customer satisfaction
36
Kundenzufriedenheit
36
Beziehungsmarketing
32
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Journal of business research : JBR
The journal of services marketing
75
Journal of retailing and consumer services
74
SpringerLink / Bücher
72
International journal of hospitality management
70
Econ-Taschenbuch
54
Dtv
45
Heyne-Bücher / 22
41
Journal of service research : JSR
36
DIHT
33
The service industries journal
33
Journal of service management
30
Journal of service research
28
Knaur
28
Heyne-Bücher / 08
24
International journal of contemporary hospitality management
23
Ullstein
22
ECON
21
Psychology & marketing
21
Services marketing quarterly
20
Springer eBook Collection / Business and Economics
20
International journal of services and operations management
19
Rororo
19
Europäische Hochschulschriften / 5
18
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Goldmann
17
Harvard-Business-Manager : das Wissen der Besten
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Die kleine Betriebsrats-Bibliothek
15
Journal of the Academy of Marketing Science
15
Bastei-Lübbe-Taschenbuch
14
Der Verkaufsberater
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
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Fischer
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ECONIS (ZBW)
62
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1
The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment
Pappas, James M.
;
Flaherty, Karen E.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 894-902
Persistent link: https://www.econbiz.de/10003730778
Saved in:
2
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
3
Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa
;
Markley, Melissa
;
Davis, Lenita
- In:
Journal of business research : JBR
62
(
2009
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
Saved in:
4
Driving factors of post adoption behavior in mobile data services
Choi, Hun
;
Kim, Youngchan
;
Kim, Jinwoo
- In:
Journal of business research : JBR
64
(
2011
)
11
,
pp. 1212-1217
Persistent link: https://www.econbiz.de/10009380525
Saved in:
5
Beyond the technology adoption : technology readiness effects on post-adoption behavior
Son, Minhee
;
Han, Kyesook
- In:
Journal of business research : JBR
64
(
2011
)
11
,
pp. 1178-1182
Persistent link: https://www.econbiz.de/10009380580
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6
Strategies to offset dissatisfactory product performance : the role of post-purchase marketing
Wang, Kai-yu
;
Liang, Minli
;
Peracchio, Laura A.
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 809-815
Persistent link: https://www.econbiz.de/10009229006
Saved in:
7
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
8
Shared ethnicity effects on service encounters : a study across three US subcultures
Montoya, Detra Y.
;
Briggs, Elten
- In:
Journal of business research : JBR
66
(
2013
)
3
,
pp. 314-320
Persistent link: https://www.econbiz.de/10009720304
Saved in:
9
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
10
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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