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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Assessing satisfaction with core and secondary attributes
Huang, Rong; Sarigöllü, Emine - In: Journal of business research : JBR 61 (2008) 9, pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
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The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.; Abston, Kristie A. - In: Journal of business research : JBR 61 (2008) 9, pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Journal of business research : JBR 61 (2008) 12, pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa; Markley, Melissa; Davis, Lenita - In: Journal of business research : JBR 62 (2009) 2, pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.; Harris, Stanley G.; Armenakis, … - In: Journal of business research : JBR 62 (2009) 7, pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
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Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
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Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403