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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
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"Stop the unattainable ideal for an ordinary me!" : fostering parasocial relationships with social media influencers : the role of self-discrepancy
Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen - In: Journal of business research : JBR 132 (2021), pp. 146-157
Persistent link: https://www.econbiz.de/10012581576
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Former customers' e-WOM in social media platforms : an investigation of motives, network size and social ties
Azer, Jaylan; Ranaweera, Chatura - In: Journal of business research : JBR 146 (2022), pp. 118-133
Persistent link: https://www.econbiz.de/10013271382
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Trust me, trust me not : a nuanced view of influencer marketing on social media
Kim, Do Yuon; Kim, Hye-yŏng - In: Journal of business research : JBR 134 (2021), pp. 223-232
Persistent link: https://www.econbiz.de/10012643742
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The power of social influence and customer-firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel - In: Journal of business research : JBR 125 (2021), pp. 103-119
Persistent link: https://www.econbiz.de/10012494048
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When an interfirm relationship is ending : the dark side of managerial ties and relationship intimacy
Zhang, Chuang; Du, Nan; Zhang, Xubing - In: Journal of business research : JBR 125 (2021), pp. 227-238
Persistent link: https://www.econbiz.de/10012494093
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Configuring effective client-adviser interactions
Leischnig, Alexander; Kasper-Brauer, Kati; Thornton, … - In: Journal of business research : JBR 115 (2020), pp. 234-240
Persistent link: https://www.econbiz.de/10012271131
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Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Chi, Nai-Wen; Chen, Pei-Chi - In: Journal of business research : JBR 95 (2019), pp. 277-291
Persistent link: https://www.econbiz.de/10011979954
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Gift-image congruence and gift appreciation in romantic relationships : the roles of intimacy and relationship dependence
Luo, Biao; Fang, Wenpei; Shen, Jie; Cong, Xue Fei - In: Journal of business research : JBR 103 (2019), pp. 142-152
Persistent link: https://www.econbiz.de/10012104129