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Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu; Cai, Ruiying; King, Ceridwyn - In: Journal of business research : JBR 117 (2020), pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
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Multi-group invariance in a third-order factorial model : attribute satisfaction measurement
Gonçalves, Helena Milagre Martins - In: Journal of business research : JBR 66 (2013) 9, pp. 1292-1297
Persistent link: https://www.econbiz.de/10009756051
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Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav; Banerjee, Madhumita; Singh, Jaywant - In: Journal of business research : JBR 69 (2016) 1, pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
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Antecedents of importer relationship performance in Latin America
Bianchi, Constanza C.; Saleh, Md Abu - In: Journal of business research : JBR 64 (2011) 3, pp. 258-265
Persistent link: https://www.econbiz.de/10008859054
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Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses
Urueña, Alberto; Higaldo, Antonio - In: Journal of business research : JBR 69 (2016) 4, pp. 1384-1389
Persistent link: https://www.econbiz.de/10011447294
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; … - In: Journal of business research : JBR 147 (2022), pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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Performance effects of trust-dependence congruence : the mediating role of relational behaviors
Yang, Wei; Zhang, Yu; Zhou, Yin; Zhang, Leinan - In: Journal of business research : JBR 129 (2021), pp. 341-350
Persistent link: https://www.econbiz.de/10012509665
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The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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Responsible and active brand personality : on the relationships with brand experience and key relationship constructs
Japutra, Arnold; Molinillo, Sebastian - In: Journal of business research : JBR 99 (2019), pp. 464-471
Persistent link: https://www.econbiz.de/10012023686