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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
121
Konsumentenverhalten
121
International market entry
117
Internationaler Markteintritt
117
Beziehungsmarketing
109
Relationship marketing
109
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70
Transnational corporation
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59
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47
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China
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Service failure
24
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21
Einzelhandel
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Retail trade
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Virales Marketing
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Ciravegna, Luciano
7
Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Javalgi, Rajshekhar G.
4
Martin, Silvia L.
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Deng, Ping
3
Gallan, Andrew S.
3
Laroche, Michel
3
Prentice, Catherine
3
Rocha, Angela da
3
Salo, Jari
3
Shams, Poja
3
Sharma, Piyush
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Beatty, Sharon E.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Brenes, Esteban R.
2
Chang, Yi-chieh
2
Chen, Qimei
2
Chiu, Chih-fang
2
Choi, Sunmee
2
Collier, Joel E.
2
De Góes, Bruno Barreto
2
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Journal of business research : JBR
International journal of hospitality management
444
The service industries journal
345
Journal of retailing and consumer services
340
NBER working paper series
253
Working paper / National Bureau of Economic Research, Inc.
249
International business review : the official journal of the European International Business Academy
225
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
NBER Working Paper
221
The journal of services marketing
213
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
167
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
146
Services marketing quarterly
146
Journal of air transport management
144
Journal of hospitality marketing & management
138
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
SpringerLink / Bücher
128
Tourism management : research, policies, practice
124
Journal of travel and tourism marketing
123
Discussion paper / Centre for Economic Policy Research
118
Journal of world business : JWB
118
International journal of productivity and quality management : IJPQM
117
International journal of quality & reliability management
115
International journal of quality and service sciences
115
Service business
114
Management international review : mir ; journal of international business
109
Policy research working paper : WPS
109
Working paper
108
Health care management review : HCM review
106
Cogent business & management
105
Journal of service research : JSR
105
International journal of services and operations management
104
Discussion paper series / IZA
99
CESifo working papers
98
Journal of international management
97
Journal of service management
97
Total quality management & business excellence
97
The accounting review : a publication of the American Accounting Association
95
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ECONIS (ZBW)
376
Showing
1
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10
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376
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1
Profiling exporting SMEs : the role of innovation-orientation
Ramdani, Boumediene
;
Belaid, Fateh
;
Boukrami, Elias
- In:
Journal of business research : JBR
149
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013325532
Saved in:
2
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
3
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
4
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
5
Special issue : Applications of system dynamics in marketing
Richardson, George P.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003766573
Saved in:
6
Towards a theoretical framework of motivations and interactivity for using IPTV
Kim, Juran
;
Lee, Ki Hoon
- In:
Journal of business research : JBR
66
(
2013
)
2
,
pp. 260-264
Persistent link: https://www.econbiz.de/10009715016
Saved in:
7
The complexity of surveying web participation
Page, Kelly L.
;
Uncles, Mark D.
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2356-2367
Persistent link: https://www.econbiz.de/10010401980
Saved in:
8
Reflections of the extended self : visual self-representation in avatar-mediated environments
Messinger, Paul R.
;
Ge, Xin
;
Smirnov, Kristen
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 531-546
Persistent link: https://www.econbiz.de/10012024007
Saved in:
9
Review and future directions of cross-cultural consumer services research
Zhang, Jingyun
;
Beatty, Sharon E.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
61
(
2008
)
3
,
pp. 211-224
Persistent link: https://www.econbiz.de/10003717187
Saved in:
10
Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
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