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Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin; Stoel, Leslie - In: Journal of business research : JBR 62 (2009) 5, pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana; He, Yi; Chen, Qimei - In: Journal of business research : JBR 63 (2010) 1, pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
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Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
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Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong; Namkung, Young - In: Journal of business research : JBR 62 (2009) 4, pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
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Beautiful teaching and good performance
Oghazi, Pejvak - In: Journal of business research : JBR 69 (2016) 5, pp. 1887-1891
Persistent link: https://www.econbiz.de/10011451568
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Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
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Relational governance strategies for advanced service provision : multiple paths to superior financial performance in servitization
Sjödin, Rönnberg David; Parida, Vinit; Kohtamäki, Marko - In: Journal of business research : JBR 101 (2019), pp. 906-915
Persistent link: https://www.econbiz.de/10012103658
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Service quality in higher education : the role of student expectations
Voss, Roediger; Gruber, Thorsten; Szmigin, Isabelle - In: Journal of business research : JBR 60 (2007) 9, pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
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Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur; Dhir, Amandeep; Singh, Gurparkash; … - In: Journal of business research : JBR 138 (2022), pp. 275-286
Persistent link: https://www.econbiz.de/10013197829