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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae; Nataraajan, Rajan; Gong, Taeshik - In: Journal of business research : JBR 64 (2011) 1, pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
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Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.; Dean, Alison; Rehman, Muqqadas - In: Journal of business research : JBR 68 (2015) 5, pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
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Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 2, pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
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Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
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Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.; Vargo, Stephen L.; Gustafsson, Anders - In: Journal of business research : JBR 69 (2016) 8, pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
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Dialogic co-creation and service innovation performance in high-tech companies
Hsieh, Jung-Kuei; Hsieh, Yi-Ching - In: Journal of business research : JBR 68 (2015) 11, pp. 2266-2271
Persistent link: https://www.econbiz.de/10011389327
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Toward the measurement of the marketing culture of a service firm
Webster, Cynthia - In: Journal of business research : JBR 21 (1990) 4, pp. 345-362
Persistent link: https://www.econbiz.de/10001098794
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Services marketing : special issue
In: Journal of business research : JBR 20 (1990) 1
Persistent link: https://www.econbiz.de/10001079102
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So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young; Noble, Stephanie M.; Zablah, Alex R. - In: Journal of business research : JBR 113 (2020), pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
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Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.; Hoelzl, Erik; Kamleitner, Bernadette - In: Journal of business research : JBR 113 (2020), pp. 303-316
Persistent link: https://www.econbiz.de/10012230490