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A service quality evaluation m...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
147
Kundenzufriedenheit
147
Consumer behaviour
128
Konsumentenverhalten
128
Beziehungsmarketing
110
Relationship marketing
110
Beschwerdemanagement
47
Complaint management
47
Tourism industry
41
Tourismuswirtschaft
41
Customer service
38
Kundenservice
38
Tourism
36
Tourismus
34
Dienstleistungssektor
28
Service industry
28
Service failure
24
Customer integration
21
Kundenintegration
21
Service recovery
21
Viral marketing
21
Virales Marketing
21
Emotion
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Einzelhandel
17
Retail trade
17
Satisfaction
17
Brand management
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Markenführung
16
Online retailing
14
Online-Handel
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Brand image
13
Holiday behaviour
13
Markenimage
13
Urlaubsverhalten
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China
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Firm performance
12
Gesundheitswesen
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Health care system
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English
296
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Huan, Tzung-cheng
3
Laroche, Michel
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Talwar, Shalini
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
2
Gäthke, Jana
2
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Journal of business research : JBR
Tourism management : research, policies, practice
661
International journal of hospitality management
523
Tourism management perspectives : TMP
378
Tourism economics : the business and finance of tourism and recreation
372
Journal of retailing and consumer services
351
The service industries journal
345
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
315
International journal of contemporary hospitality management
291
Journal of travel and tourism marketing
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
Tourism analysis : an interdisciplinary tourism & hospitality journal
226
Working paper / National Bureau of Economic Research, Inc.
225
The journal of services marketing
215
NBER working paper series
199
Journal of hospitality marketing & management
188
Tourism planning & development
186
NBER Working Paper
181
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
176
Auditing : a journal of practice & theory
174
SpringerLink / Bücher
169
Journal of air transport management
162
Discussion paper series / IZA
144
Services marketing quarterly
143
The TQM journal : the international review of organizational improvement
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
Journal of Services Marketing
135
European research studies
130
Service business
125
Cogent business & management
122
International journal of quality & reliability management
121
International journal of productivity and quality management : IJPQM
120
Applied economics
119
International journal of quality and service sciences
115
Journal of hospitality and tourism insights
114
International journal of services and operations management
109
Economic bulletin
107
Springer eBook Collection
107
Tourism review
105
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ECONIS (ZBW)
296
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1
Applying configural analysis to explaining rural-tourism success recipes
Fotiadis, Anestis
;
Yeh, Shih-Shuo
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1479-1483
Persistent link: https://www.econbiz.de/10011447368
Saved in:
2
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
3
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
4
Experience management as an innovative approach in emerging Mediterranean destinations
Cervera-Taulet, Amparo
;
Pérez-Cabañero, Carmen
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 536-547
Persistent link: https://www.econbiz.de/10012103470
Saved in:
5
Auditing program evaluation audits : executive training exercise for assessing management thinking, planning, and actions
Hsu, Chih-hsien
;
Sakai, Marcia Y.
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 680-689
Persistent link: https://www.econbiz.de/10003861995
Saved in:
6
Network position and tourism firms' co-branding practice
Aarstad, Jarle
;
Ness, Håvard
;
Haugland, Sven A.
- In:
Journal of business research : JBR
68
(
2015
)
8
,
pp. 1667-1677
Persistent link: https://www.econbiz.de/10011317095
Saved in:
7
Influence of gender and financing on tourist company growth
Alonso-Almeida, María del Mar
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 621-631
Persistent link: https://www.econbiz.de/10009734852
Saved in:
8
Developing and applying a place brand identity model : the case of Slovenia
Ruzzier, Maja Konecnik
;
De Chernatony, Leslie
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 45-52
Persistent link: https://www.econbiz.de/10009720390
Saved in:
9
Seeing further : honoring John Urry's contributions to tourism and hospitality research
Huan, Tzung-cheng
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1228-1233
Persistent link: https://www.econbiz.de/10011440318
Saved in:
10
Why does customer co-creation improve new travel product performance?
Tseng, Fang-Mei
;
Chiang, Lan-Lung
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2309-2317
Persistent link: https://www.econbiz.de/10011472277
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