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Kundenzufriedenheit mit fernge...
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
156
Konsumentenverhalten
156
Dienstleistungsqualität
151
Service quality
151
Beziehungsmarketing
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Chebat, Jean-Charles
6
Parida, Vinit
6
Balaji, M. S.
5
Gustafsson, Anders
5
Kohtamäki, Marko
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Kowalkowski, Christian
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Sjödin, Rönnberg David
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Krishen, Anjala S.
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McColl-Kennedy, Janet R.
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Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
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Wincent, Joakim
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Witell, Lars
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Woisetschläger, David
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Wong, IpKin Anthony
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Alden, Dana
2
Ali, Faizan
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Altinay, Levent
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Donthu, Naveen
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Eisend, Martin
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Journal of business research : JBR
International journal of hospitality management
531
Journal of retailing and consumer services
426
NBER working paper series
254
Health care management review : HCM review
243
SpringerLink / Bücher
239
The service industries journal
231
International journal of contemporary hospitality management
216
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Tourism management : research, policies, practice
205
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of health economics
180
Journal of hospitality marketing & management
180
Journal of health organization and management
177
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
131
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
The TQM journal : the international review of organizational improvement
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
International journal of services and operations management
90
Journal of service management
89
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
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ECONIS (ZBW)
357
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1
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357
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1
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
2
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
3
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
4
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
5
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
6
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
7
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
8
Electronic tendering of pharmaceuticals and medical devices in Chile
Raventós, Pedro
;
Zolezzi, Sandro
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2569-2578
Persistent link: https://www.econbiz.de/10011399590
Saved in:
9
Intellectual property, research intensity, and scale effect
Lo, Chu-ping
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2297-2301
Persistent link: https://www.econbiz.de/10011472258
Saved in:
10
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
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