Narrow search
Showing 1 - 10 of 614
Cover Image
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Cover Image
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela; D'Alessandro, Steven; Soutar, Geoffrey N.; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Cover Image
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July; Ferraro, Carla; Sands, Sean - In: Journal of business research : JBR 121 (2020), pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Cover Image
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Cover Image
Exploring the relationship between co-creation and satisfaction using QCA
Navarro, Susana; Llinares, Carmen; Garzon, Dolores - In: Journal of business research : JBR 69 (2016) 4, pp. 1336-1339
Persistent link: https://www.econbiz.de/10011446691
Cover Image
How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping; Ketron, Seth - In: Journal of business research : JBR 140 (2022), pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
Cover Image
Learning to discover value : value-based pricing and selling capabilities for services and solutions
Raja, Jawwad Z.; Frandsen, Thomas; Kowalkowski, Christian; … - In: Journal of business research : JBR 114 (2020), pp. 142-159
Persistent link: https://www.econbiz.de/10012257474
Cover Image
Value quantification capabilities in industrial markets
Hinterhuber, Andreas - In: Journal of business research : JBR 76 (2017), pp. 163-178
Persistent link: https://www.econbiz.de/10011713611
Cover Image
Value creation in an algorithmic world : towards an ethics of dynamic pricing
Nunan, Daniel; Di Domenico, MariaLaura - In: Journal of business research : JBR 150 (2022), pp. 451-460
Persistent link: https://www.econbiz.de/10013365741
Cover Image
Internal and external price search in industrial buying : the moderating role of customer satisfaction
Homburg, Christian; Allmann, Jan; Klarmann, Martin - In: Journal of business research : JBR 67 (2014) 8, pp. 1581-1588
Persistent link: https://www.econbiz.de/10010379260