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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
301
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Consumer behaviour
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Beziehungsmarketing
143
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Chebat, Jean-Charles
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Gustafsson, Anders
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Journal of business research : JBR
Journal of retailing and consumer services
422
International journal of hospitality management
355
The journal of services marketing
192
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
SpringerLink / Bücher
126
Cogent business & management
108
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
IMF Staff Country Reports
95
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Journal of air transport management
87
Service business
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
The international journal of bank marketing : IJBM
78
International journal of productivity and quality management : IJPQM
76
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
International journal of services and operations management
68
Total quality management & business excellence
66
International journal of quality and service sciences
65
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
59
International journal of quality & reliability management
58
Springer eBook Collection
55
International journal of services, economics and management
54
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ECONIS (ZBW)
302
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302
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1
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
2
Building bank brands : how leadership behavior influences employee commitment
Wallace, Elaine
;
De Chernatony, Leslie
;
Buil, Isabel
- In:
Journal of business research : JBR
66
(
2013
)
2
,
pp. 165-171
Persistent link: https://www.econbiz.de/10009715059
Saved in:
3
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
4
Configurational paths to sponsor satisfaction in crowdfunding
Xu, Bo
;
Zheng, Haichao
;
Xu, Yun
;
Wang, Tao
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 915-927
Persistent link: https://www.econbiz.de/10011436353
Saved in:
5
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
6
The effect of structural alignment on choice-process satisfaction and preference formation : the moderating role of self-construal
Lee, Byung-Kwan
;
Lee, Wei-Na
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2747-2755
Persistent link: https://www.econbiz.de/10011506856
Saved in:
7
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
8
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
9
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
10
Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia
;
Chennamaneni, Pavan Rao
;
Krishen, …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
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