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Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah; Wright, Scott A.; Baker, Thomas L. - In: Journal of business research : JBR 124 (2021), pp. 240-253
Persistent link: https://www.econbiz.de/10012493856
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The impact of perceived customer delight on the frontline employee
Barnes, Donald C.; Ponder, Nicole; Hopkins, Christopher D. - In: Journal of business research : JBR 68 (2015) 2, pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
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Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and trust
Park, Eunil; Kim, Ki Joon; Kwon, Sang Jib - In: Journal of business research : JBR 76 (2017), pp. 8-13
Persistent link: https://www.econbiz.de/10011712545
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Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Chi, Nai-Wen; Chen, Pei-Chi - In: Journal of business research : JBR 95 (2019), pp. 277-291
Persistent link: https://www.econbiz.de/10011979954
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Developing a Mobile Applications Customer Experience Model (MACE) : implications for retailers
McLean, Graeme J.; Al-Nabhani, Khalid; Wilson, Alan M. - In: Journal of business research : JBR 85 (2018), pp. 325-336
Persistent link: https://www.econbiz.de/10011815559
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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The effects of transforming mobile services into mobile promotions
Hsieh, Jung-Kuei - In: Journal of business research : JBR 121 (2020), pp. 195-208
Persistent link: https://www.econbiz.de/10012417338
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee; Mavondo, Felix T. - In: Journal of business research : JBR 68 (2015) 12, pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618