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Customer satisfaction
301
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166
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Beziehungsmarketing
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162
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Chebat, Jean-Charles
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Gonc̦alves, Helena Martins
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Journal of business research : JBR
Journal of retailing and consumer services
446
International journal of hospitality management
386
Journal of payments strategy & systems
216
Journal of Services Marketing
200
IMF Staff Country Reports
198
The journal of services marketing
196
Tourism management : research, policies, practice
182
The service industries journal
177
Journal of travel and tourism marketing
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
144
European Journal of Marketing
119
International Journal of Bank Marketing
116
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
105
Journal of service research : JSR
90
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
Psychology & marketing
82
International Journal of Contemporary Hospitality Management
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of service management
73
Journal of strategic marketing
71
International journal of quality and service sciences
69
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
69
International Journal of Quality & Reliability Management
64
International journal of services and operations management
64
Staff working paper / Bank of Canada
64
European journal of marketing : EJM
63
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ECONIS (ZBW)
325
Showing
1
-
10
of
325
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date (oldest first)
1
The study of service innovation for digiservice on
loyalty
Wu, Chih-wen
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 819-824
Persistent link: https://www.econbiz.de/10010363295
Saved in:
2
The relationship between satisfaction and
loyalty
: a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
Nostalgia as travel motivation and its impact on tourists'
loyalty
Leong, Aliana Man Wai
;
Yeh, Shih-shuo
;
Hsiao, Yu-chen
; …
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 81-86
Persistent link: https://www.econbiz.de/10010433163
Saved in:
5
Exploring the influence of customers' time horizon perspectives on the satisfaction-
loyalty
link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
6
The empirical study of consumers'
loyalty
for display technology
Lin, Chiu Hui
;
Wu, Chih-Wen
;
Cheng, Yi-Han
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
Saved in:
7
Customer
loyalty
in entertainment venues : the reality TV genre
Lewin, Jeffrey E.
;
Rajamma, Rajasree K.
;
Audhesh, Paswan K.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 607-615
Persistent link: https://www.econbiz.de/10010496162
Saved in:
8
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
9
The "easy win" preference : negative consumption experiences, incompetence, and the influence on subsequent unrelated
loyalty
behavior
Philp, Matthew
;
Pyle, Martin A.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012494433
Saved in:
10
Enhancing consumer value of the co-design experience in mass customization
Turner, Frances
;
Merle, Aurélie
;
Gotteland, David
- In:
Journal of business research : JBR
117
(
2020
),
pp. 473-483
Persistent link: https://www.econbiz.de/10012287167
Saved in:
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