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Customer knowledge hiding behavior in service multi-sided platforms
Khelladi, Insaf; Castellano, Sylvaine; Hobeika, Janine; … - In: Journal of business research : JBR 140 (2022), pp. 482-490
Persistent link: https://www.econbiz.de/10013040700
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The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
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Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav; Banerjee, Madhumita; Singh, Jaywant - In: Journal of business research : JBR 69 (2016) 1, pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
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Antecedents of importer relationship performance in Latin America
Bianchi, Constanza C.; Saleh, Md Abu - In: Journal of business research : JBR 64 (2011) 3, pp. 258-265
Persistent link: https://www.econbiz.de/10008859054
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The influence of relationship marketing investments on customer gratitude in retailing
Huang, Min-Hsin - In: Journal of business research : JBR 68 (2015) 6, pp. 1318-1323
Persistent link: https://www.econbiz.de/10010530660
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Web site customer orientations, web site quality, and purchase intentions : the role of web site personality
Poddar, Amit; Donthu, Naveen; Wei, Yujie - In: Journal of business research : JBR 62 (2009) 4, pp. 441-450
Persistent link: https://www.econbiz.de/10003839883
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Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses
Urueña, Alberto; Higaldo, Antonio - In: Journal of business research : JBR 69 (2016) 4, pp. 1384-1389
Persistent link: https://www.econbiz.de/10011447294
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Opportunism in buyer-seller relationships : some unexplored antecedents
Kang, Bohyeon; Jindal, Rupinder P. - In: Journal of business research : JBR 68 (2015) 3, pp. 735-742
Persistent link: https://www.econbiz.de/10010496135
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The determinants of franchise brand loyalty in B2B markets : an emerging market perspective
Nyadzayo, Munyaradzi W.; Matanda, Margaret J.; … - In: Journal of business research : JBR 86 (2018), pp. 435-445
Persistent link: https://www.econbiz.de/10011855371
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How valuable are your customers in the brand value co-creation process? : the development of a Customer Co-Creation Value (CCCV) scale
Merz, Michael A.; Zarantonello, Lia; Grappi, Silvia - In: Journal of business research : JBR 82 (2018), pp. 79-89
Persistent link: https://www.econbiz.de/10011771787