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The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment
Pappas, James M.; Flaherty, Karen E. - In: Journal of business research : JBR 61 (2008) 9, pp. 894-902
Persistent link: https://www.econbiz.de/10003730778
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; … - In: Journal of business research : JBR 147 (2022), pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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Appropriate service robots in exchange and communal relationships
Chang, Woojung; Kim, Kyoungmi - In: Journal of business research : JBR 141 (2022), pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
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Team member commitments and start-up competitiveness
Wang, Chun-ju; Wu, Lei-yu - In: Journal of business research : JBR 65 (2012) 5, pp. 708-715
Persistent link: https://www.econbiz.de/10009528780
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Partner trustworthiness, knowledge flow in strategic alliances, and firm competitiveness : a contingency perspective
Jiang, Xu; Bao, Yongchuan; Xie, Yan; Gao, Shanxing - In: Journal of business research : JBR 69 (2016) 2, pp. 804-814
Persistent link: https://www.econbiz.de/10011436294
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An exploratory examination of shared values in channel relationships
Kashyap, Vishal; Sivades, Eugene - In: Journal of business research : JBR 65 (2012) 5, pp. 586-593
Persistent link: https://www.econbiz.de/10009526616
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Early-mover advantages at cross-border business-to-business e-commerce portals
Deng, Ziliang; Wang, Zeyu - In: Journal of business research : JBR 69 (2016) 12, pp. 6002-6011
Persistent link: https://www.econbiz.de/10011597679
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Influence of functional conflicts on marketing capability in channel relationships
Tang, Thuong Phat; Fu, Xiaorong; Xie, Qinghong - In: Journal of business research : JBR 78 (2017), pp. 252-260
Persistent link: https://www.econbiz.de/10011736340
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Artificial intelligence (AI) competencies for organizational performance : a B2B marketing capabilities perspective
Mikalef, Patrick; Islam, Najmul; Parida, Vinit; Singh, … - In: Journal of business research : JBR 164 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014304062