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Enhancing multi-channel retail...
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Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
234
Konsumentenverhalten
234
Einzelhandel
192
Retail trade
186
Customer satisfaction
156
Kundenzufriedenheit
156
Beziehungsmarketing
153
Relationship marketing
153
Customer service
62
Kundenservice
62
Online retailing
54
Online-Handel
54
Beschwerdemanagement
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49
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33
Markenführung
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Chebat, Jean-Charles
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Mattila, Anna S.
4
McColl-Kennedy, Janet R.
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Shams, Poja
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Alamanos, Eleftherios
3
Arnold, Todd J.
3
Bachrach, Daniel G.
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Borges, Adilson
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Choi, Jeonghye
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De Keyser, Arne
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Dennis, Charles
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Gallan, Andrew S.
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Kaltcheva, Velitchka D.
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Ko, Eunju
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Laroche, Michel
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Lunardo, Renaud
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Barnes, Donald C.
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Benedicktus, Ray L.
2
Biggemann, Sergio
2
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Journal of business research : JBR
Journal of retailing and consumer services
964
International journal of hospitality management
453
Journal of retailing
364
The service industries journal
347
The international review of retail, distribution and consumer research
255
NBER working paper series
249
The journal of services marketing
248
International journal of retail & distribution management
246
International journal of production economics
243
Working paper / National Bureau of Economic Research, Inc.
235
European journal of operational research : EJOR
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
NBER Working Paper
217
International Journal of Retail & Distribution Management
182
SpringerLink / Bücher
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
169
Journal of Services Marketing
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Services marketing quarterly
157
Journal of hospitality marketing & management
144
Journal of air transport management
141
The TQM journal : the international review of organizational improvement
134
Tourism management : research, policies, practice
132
International journal of quality and service sciences
128
Journal of travel and tourism marketing
127
International journal of quality & reliability management
126
Cogent business & management
125
Journal of service research : JSR
125
International journal of services and operations management
121
International journal of productivity and quality management : IJPQM
120
Service business
116
International journal of production research
114
Journal of service management
111
Discussion paper series / IZA
110
Manufacturing & service operations management : M & SOM
110
International journal of retail and distribution management
108
Health care management review : HCM review
106
Journal of marketing
97
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ECONIS (ZBW)
454
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1
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
4
Designing a seamless shopping journey through omnichannel retailer integration
Cocco, Helen
;
Demoulin, Nathalie T. M.
- In:
Journal of business research : JBR
150
(
2022
),
pp. 461-475
Persistent link: https://www.econbiz.de/10013365744
Saved in:
5
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
6
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
7
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
8
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
9
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
10
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
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