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Reputation in higher education : a fuzzy set analysis of resource configurations
Plewa, Carolin; Ho, Joanne; Conduit, Jodie; Karpen, Ingo O. - In: Journal of business research : JBR 69 (2016) 8, pp. 3087-3095
Persistent link: https://www.econbiz.de/10011507926
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Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming; Kao, Chi-Hung; Sha, Wei-Shun; Wu, … - In: Journal of business research : JBR 69 (2016) 6, pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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Frontline employees' compliance with fuzzy requests : a request-appraisal-behavior perspective
Li, Xiaodong; Wang, Chuang; Hamari, Juho - In: Journal of business research : JBR 131 (2021), pp. 55-68
Persistent link: https://www.econbiz.de/10012544937
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Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra; Tavares, Patrícia; Queiró, Rita - In: Journal of business research : JBR 89 (2018), pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
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Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin; Taheri, Babak; Disegna, Marta; Prayag, … - In: Journal of business research : JBR 166 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
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Consumer perceptions of third party product quality ratings
Maeyer, Peter De; Estelami, Hooman - In: Journal of business research : JBR 64 (2011) 10, pp. 1067-1073
Persistent link: https://www.econbiz.de/10009270585
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Service quality in higher education : the role of student expectations
Voss, Roediger; Gruber, Thorsten; Szmigin, Isabelle - In: Journal of business research : JBR 60 (2007) 9, pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
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Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur; Dhir, Amandeep; Singh, Gurparkash; … - In: Journal of business research : JBR 138 (2022), pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
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Framing the value and valuing the frame? : algorithms for child safety seat use
Krishen, Anjala S.; Agarwal, Shaurya; Kachroo, Pushkin; … - In: Journal of business research : JBR 69 (2016) 4, pp. 1503-1509
Persistent link: https://www.econbiz.de/10011447389