Narrow search
Showing 1 - 10 of 2,301
Cover Image
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Cover Image
Extending prospect theory cross-culturally by examining switching behavior in consumer and business-to-business contexts
Marshall, Roger; Huan, Tzung-cheng; Xu, Yingzi; Nam, Inwoo - In: Journal of business research : JBR 64 (2011) 8, pp. 871-878
Persistent link: https://www.econbiz.de/10009228996
Cover Image
Buyer dependence in B2B relationships : the role of supplier investments, commitment form, and trust
Padgett, Daniel; Hopkins, Christopher D.; Williams, Zac - In: Journal of business research : JBR 119 (2020), pp. 13-24
Persistent link: https://www.econbiz.de/10012416923
Cover Image
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles; Davidow, Moshe; Borges, Adilson - In: Journal of business research : JBR 64 (2011) 8, pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Cover Image
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Cover Image
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes; Chebat, Jean-Charles - In: Journal of business research : JBR 67 (2014) 6, pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Cover Image
Multichannel service providers' strategy : understanding customers' switching and free-riding behavior
Chou, Szu-Yu; Shen, George C.; Chiu, Hung-Chang; Chou, … - In: Journal of business research : JBR 69 (2016) 6, pp. 2226-2232
Persistent link: https://www.econbiz.de/10011472193
Cover Image
Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul; Schäfers, Tobias; Kukar-Kinney, … - In: Journal of business research : JBR 101 (2019), pp. 229-242
Persistent link: https://www.econbiz.de/10012103251
Cover Image
Cultural personal values and switching costs perceptions : beyond Hofstede
Blut, Markus; Beatty, Sharon E.; Northington, William Magnus - In: Journal of business research : JBR 150 (2022), pp. 339-353
Persistent link: https://www.econbiz.de/10013365721
Cover Image
A cross-category analysis of dispositional drivers of technology adoption
Ratchford, Mark; Ratchford, Brian Thomas - In: Journal of business research : JBR 127 (2021), pp. 300-311
Persistent link: https://www.econbiz.de/10012494396