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Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
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Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria; Blanco-Oliver, Antonio; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
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Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi; Riel, Allard C. R. van; Streukens, Sandra; … - In: Journal of business research : JBR 160 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
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What drives m-banking clients to continue using m-banking services?
Ciunova-Shuleska, Anita; Palamidovska-Sterjadovska, Nikolina - In: Journal of business research : JBR 139 (2022), pp. 731-739
Persistent link: https://www.econbiz.de/10013194468
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If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Journal of business research : JBR 68 (2015) 9, pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
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Customer service chatbots : anthromorphism and adoption
Sheehan, Ben; Jin, Hyun Seung; Gottlieb, Udo - In: Journal of business research : JBR 115 (2020), pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
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What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas - In: Journal of business research : JBR 88 (2018), pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
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Comparing methods to separate treatment from self-selection effects in an online banking setting
Gensler, Sonja; Leeflang, Peter; Skiera, Bernd - In: Journal of business research : JBR 66 (2013) 9, pp. 1272-1278
Persistent link: https://www.econbiz.de/10009756056
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043