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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
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Emotion
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Product quality
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Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Laroche, Michel
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Dhir, Amandeep
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
2
Gäthke, Jana
2
Ha, Sejin
2
He, Yi
2
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Journal of business research : JBR
International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
141
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Tourism management : research, policies, practice
123
Journal of travel and tourism marketing
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Journal of service management
97
Total quality management & business excellence
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
67
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
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ECONIS (ZBW)
256
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1
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256
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1
Resist or comply : promoting responsible gambling among youth
Lemarié, Linda
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 137-140
Persistent link: https://www.econbiz.de/10009720374
Saved in:
2
Team-based
games
: catalysts for developing psychological safety, learning and performance
Parker, Hamieda
;
Plooy, Earle du
- In:
Journal of business research : JBR
125
(
2021
),
pp. 45-51
Persistent link: https://www.econbiz.de/10012494088
Saved in:
3
Gamification : a cognitive-emotional view
Mullins, Jeffrey K.
;
Sabherwal, Rajiv
- In:
Journal of business research : JBR
106
(
2020
),
pp. 304-314
Persistent link: https://www.econbiz.de/10012158370
Saved in:
4
Assessing satisfaction with core and secondary attributes
Huang, Rong
;
Sarigöllü, Emine
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
Saved in:
5
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
6
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
7
Special issue: BALAS (Business Association for Latin American Studies)
Brenes, Esteban B.
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003866434
Saved in:
8
Management of perceptions of information technology service quality
Roses, Luís Kalb
;
Hoppen, Norberto
;
Henrique, Jorge Luiz
- In:
Journal of business research : JBR
62
(
2009
)
9
,
pp. 876-882
Persistent link: https://www.econbiz.de/10003866442
Saved in:
9
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Saved in:
10
Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
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