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Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric; Spears, Nancy; Fabrize, Robert O. - In: Journal of consumer behaviour : an international … 12 (2013) 5, pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
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Consequences of customer powerlessness : secondary control
Bunker, Matthew; Ball, A. Dwayne - In: Journal of consumer behaviour : an international … 8 (2009) 5, pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
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The moderating role of consumer entitlement on the relationship of value with customer satisfaction
Zboja, James J.; Laird, Mary Dana; Bouchet, Adrien - In: Journal of consumer behaviour : an international … 15 (2016) 3, pp. 216-224
Persistent link: https://www.econbiz.de/10011508766
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The effect of receipt personalization on tipping behavior
Kinard, Brian R.; Kinard, Jerry L. - In: Journal of consumer behaviour : an international … 12 (2013) 4, pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
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Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi; Chen, Qimei; Alden, Dana - In: Journal of consumer behaviour : an international … 11 (2012) 2, pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
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The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus - In: Journal of consumer behaviour : an international … 7 (2008) 3, pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
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Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin; An, Shenghui; Yang, Kai - In: Journal of consumer behaviour : an international … 7 (2008) 6, pp. 448-460
Persistent link: https://www.econbiz.de/10003789912
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Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.; Geiger-Oneto, Stephanie; Varca, Philip E. - In: Journal of consumer behaviour : an international … 11 (2012) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
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Service recovery following dysfunktional consumer participation
Hibbert, Sally A.; Piacentini, Narua G.; Hogg, Margaret K. - In: Journal of consumer behaviour : an international … 11 (2012) 4, pp. 329-338
Persistent link: https://www.econbiz.de/10009624505
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The role of trust in financial customer-seller relationships before and after the financial crisis
Hansen, Torben - In: Journal of consumer behaviour : an international … 13 (2014) 6, pp. 442-452
Persistent link: https://www.econbiz.de/10010469811