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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Tourism marketing"
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Dienstleistungsqualität
Tourism marketing
Consumer behaviour
613
Konsumentenverhalten
613
Beziehungsmarketing
188
Relationship marketing
188
Customer satisfaction
176
Kundenzufriedenheit
176
Service quality
139
Brand management
117
Markenführung
117
Hotel industry
113
Hotellerie
113
Gastronomie
105
Restaurant industry
105
Brand image
101
Markenimage
101
Viral marketing
62
Virales Marketing
62
Brand
61
Emotion
61
Markenartikel
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60
Social web
60
Internet marketing
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Online-Marketing
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Online retailing
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Online-Handel
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Complaint management
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Confidence
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Vertrauen
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Tourismus
34
USA
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trust
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Marketing management
26
Marketingmanagement
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English
162
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Line, Nathaniel D.
5
Mattila, Anna S.
5
Han, Heesup
4
Miao, Li
4
Chi, Christina Geng-Qing
3
Cobanoglu, Cihan
3
Fan, Alei
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Ro, Heejung
3
Amin, Muslim
2
Assaker, Guy
2
Baker, Melissa A.
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Cham Tat Huei
2
Goh, Ben
2
Gursoy, Dogan
2
Khoo-Lattimore, Catheryn
2
Kim, Eojina
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Knutson, Bonnie J.
2
Liu, Matthew Tingchi
2
MacQuilken, Lisa
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Rizomyliotis, Ioannis
2
Robertson, Nichola
2
Ryu, Kisang
2
Seiter, John S.
2
Sparks, Beverley
2
Sreejesh, S.
2
Tang, Liang
2
Vogt, Christine
2
Weger, Harry <Jr.>
2
Wong, IpKin Anthony
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
241
International journal of hospitality management
198
Journal of business research : JBR
128
Journal of travel and tourism marketing
125
The journal of services marketing
107
International journal of contemporary hospitality management
83
Tourism management : research, policies, practice
73
Services marketing quarterly
67
The service industries journal
67
Cogent business & management
51
Journal of service research : JSR
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
40
Journal of air transport management
39
Tourism management perspectives : TMP
37
Asia Pacific journal of marketing and logistics
33
Journal of service management
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of Islamic marketing
28
Psychology & marketing
28
International journal of services and operations management
27
The TQM journal : the international review of organizational improvement
27
Journal of hospitality and tourism insights
26
International journal of services, economics and management
25
Journal of service research
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
162
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Conceptualizing, validating, and managing
brand
equity for tourist satisfaction
Liu, Chih-Hsing
;
Fang, Yen-Po
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
6
,
pp. 960-978
Persistent link: https://www.econbiz.de/10011917484
Saved in:
3
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
4
Experiential
brand
deployment : improving tourism
brand
evaluations
Chen, Hsiu-Li
;
Mathews, Shane
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
5
,
pp. 539-559
Persistent link: https://www.econbiz.de/10011701718
Saved in:
5
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
6
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
8
Social networking as a marketing tool : the case of a small Australian company
Syed-Ahmad, Sharifah Fatimah
;
Murphy, Jamie
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 700-716
Persistent link: https://www.econbiz.de/10008701703
Saved in:
9
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
10
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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