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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Dienstleistungsqualität
Hotel industry
Consumer behaviour
543
Konsumentenverhalten
543
Beziehungsmarketing
180
Relationship marketing
180
Customer satisfaction
172
Kundenzufriedenheit
172
Service quality
137
Brand management
107
Markenführung
107
Brand image
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Markenimage
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Hotellerie
83
Gastronomie
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Restaurant industry
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Confidence
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Complaint management
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trust
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195
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English
195
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Han, Heesup
5
Fernandes, Teresa
3
Jin, Naehyun Paul
3
Khoo-Lattimore, Catheryn
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Prayag, Girish
3
Ro, Heejung
3
Tanford, Sarah
3
Ali, Faizan
2
Amin, Muslim
2
Assaker, Guy
2
Chen, Hsiangting Shatina
2
Cobanoglu, Cihan
2
Fan, Alei
2
Fuentes-Blasco, María
2
Gil Saura, Irene
2
Goh, Ben
2
Hung, Kam
2
Kim, Kyungmin
2
Kim, Peter Beomcheol
2
Lee, Myong Jae
2
Lee, Timothy Jeonglyeol
2
Lim, Weng Marc
2
Liu, Chun
2
Mattila, Anna S.
2
Miao, Li
2
Moliner-Velázquez, Beatriz
2
O'Connor, Peter
2
Ouyang, Zhe
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Qu, Hailin
2
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
Tang, Liang
2
To, W. M.
2
Tsai, Henry
2
Yagil, Dana
2
Yu, Jongsik
2
Yuan, Jingxue
2
Aa, Zanna van der
1
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Journal of hospitality marketing & management
Journal of strategic marketing
Service business
International journal of hospitality management
335
Journal of retailing and consumer services
242
Journal of business research : JBR
133
International journal of contemporary hospitality management
126
The journal of services marketing
109
Journal of travel and tourism marketing
101
Services marketing quarterly
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
The service industries journal
63
Tourism management : research, policies, practice
58
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of air transport management
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
32
Journal of hospitality and tourism insights
30
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Tourism management perspectives : TMP
27
International journal of services and operations management
26
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of Islamic marketing
22
Journal of retailing
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
22
Total quality management & business excellence
22
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
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ECONIS (ZBW)
195
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195
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1
The role demographics have on customer involvement in obtaining a hotel discount and implications for hotel revenue management strategy
Lee, Seung Hyun
;
Bai, Billy
;
Murphy, Kevin
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 569-588
Persistent link: https://www.econbiz.de/10009621103
Saved in:
2
Effects of
brand
personality, self-congruity and functional congruity on hotel
brand
loyalty
Sop, Serhat Adem
;
Kozak, Nazmi
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 926-956
Persistent link: https://www.econbiz.de/10012176754
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
Antecedents and outcomes of lifestyle hotel
brand
attachment and love : the case of Gen Y
Liu, Chyong-Ru
;
Wang, Yao-Chin
;
Chiu, Tsui-Hua
;
Chen, …
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 281-298
Persistent link: https://www.econbiz.de/10011880412
Saved in:
5
Hotel
brand
personality and
brand
loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
6
Signaling effects of branded amenities on customer-based
brand
equity
Kim, Eun Joo
;
Baloglu, Seyhmus
;
Henthorne, Tony L.
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 508-527
Persistent link: https://www.econbiz.de/10012549273
Saved in:
7
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
8
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
9
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Validating a multidimensional perspective of relationship marketing on
brand
attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
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