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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
Gastronomie
Consumer behaviour
439
Konsumentenverhalten
439
Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
131
Kundenzufriedenheit
131
Service quality
101
Brand management
95
Markenführung
95
Brand image
81
Markenimage
81
Hotel industry
79
Hotellerie
79
Restaurant industry
58
Brand
54
Markenartikel
54
Social Web
49
Social web
49
Internet marketing
45
Online-Marketing
45
Viral marketing
45
Virales Marketing
45
Emotion
44
Online retailing
35
Online-Handel
35
Confidence
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Vertrauen
31
Beschwerdemanagement
30
Complaint management
30
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23
Marketingmanagement
23
Holiday behaviour
22
Urlaubsverhalten
22
trust
22
USA
20
United States
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Advertising effects
19
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Article
133
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133
Aufsatz in Zeitschrift
133
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English
133
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Line, Nathaniel D.
4
Jin, Naehyun Paul
3
Mattila, Anna S.
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Cobanoglu, Cihan
2
DiPietro, Robin B.
2
Ekinci, Yuksel
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Han, Heesup
2
Hanks, Lydia
2
Hsu, Hsuan
2
Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Ryu, Kisang
2
Salehi-Esfahani, Saba
2
Sreejesh, S.
2
Yoon, Donghwan
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al Ghafri, Wijdan
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Almanza, Barbara
1
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of hospitality management
377
Journal of retailing and consumer services
246
International journal of contemporary hospitality management
132
Journal of business research : JBR
129
The journal of services marketing
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Journal of travel and tourism marketing
72
The service industries journal
70
Services marketing quarterly
67
Cogent business & management
50
Journal of service research : JSR
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
41
Tourism management : research, policies, practice
41
Journal of air transport management
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
32
Psychology & marketing
31
International journal of quality and service sciences
29
Journal of hospitality and tourism insights
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Journal of service research
25
European journal of marketing : EJM
24
Journal of retailing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of Islamic marketing
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
133
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51
Esthetic dining experience : the relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions
Horng, Jeou-Shyan
;
Hsu, Hsuan
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 419-437
Persistent link: https://www.econbiz.de/10012549264
Saved in:
52
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
53
The impact of hotel servicescape on customer mindfulness and
brand
experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
54
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
55
Antecedents and outcomes of dining experience satisfaction in ethnic restaurants : the moderating role of food neophobia
El-Said, Osman Ahmed
;
Smith, Michael
;
Al Ghafri, Wijdan
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 799-824
Persistent link: https://www.econbiz.de/10012649548
Saved in:
56
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng
;
Ha, Hong Youl
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Saved in:
57
Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
Saved in:
58
Exploring local food consumption in restaurants through the lens of locavorism
Choi, Juwon
;
Park, Jeongdoo
;
Jeon, Hyeongjin
;
Asperin, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 982-1004
Persistent link: https://www.econbiz.de/10012649566
Saved in:
59
Strategic imperatives of mobile commerce in developing countries : the influence of consumer innovativeness, ubiquity, perceived value, risk, and cost on usage
Anwar, Ali
;
Thongpapanl, Narongsak
;
Ashraf, Abdul R.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 722-742
Persistent link: https://www.econbiz.de/10012653610
Saved in:
60
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
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