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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
~subject:"Online retailing"
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Dienstleistungsqualität
Online retailing
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
92
Kundenzufriedenheit
92
Hotel industry
78
Hotellerie
78
Service quality
78
Beziehungsmarketing
74
Relationship marketing
74
Gastronomie
58
Restaurant industry
58
Emotion
36
Viral marketing
30
Virales Marketing
30
Beschwerdemanagement
26
Brand image
26
Brand management
26
Complaint management
26
Markenführung
26
Markenimage
26
Social Web
24
Social web
24
Internet marketing
23
Online-Marketing
23
Holiday behaviour
21
Urlaubsverhalten
21
Confidence
18
Online-Handel
18
USA
18
United States
18
Vertrauen
18
Brand
14
Markenartikel
14
Website
13
Tourism
12
Tourismus
12
customer loyalty
12
satisfaction
12
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70
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Article
93
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Article in journal
93
Aufsatz in Zeitschrift
93
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English
93
Author
All
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Amin, Muslim
2
Assaker, Guy
2
Chen, Hsiangting Shatina
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Sharifi, Seyed Shahin
2
Yuan, Jingxue
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Ai, Jin
1
Akhtar, Muhammad Nadeem
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Bonn, Mark Andrew
1
Browning, Victoria
1
Bujisic, Milos
1
Byun, Jaemun
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
538
Journal of business research : JBR
280
International journal of hospitality management
226
The journal of services marketing
122
International journal of contemporary hospitality management
92
International journal of electronic marketing and retailing : IJEMR
91
Journal of internet commerce
91
Cogent business & management
89
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
89
Electronic commerce research
80
Journal of travel and tourism marketing
79
The service industries journal
75
Asia Pacific journal of marketing and logistics
73
International journal of retail & distribution management
70
Journal of retailing
67
Services marketing quarterly
67
The international review of retail, distribution and consumer research
64
Psychology & marketing
62
International journal of consumer studies
57
International journal of retail and distribution management
57
Information systems research : ISR
56
International journal of internet marketing and advertising : IJIMA
53
Management science : journal of the Institute for Operations Research and the Management Sciences
52
Tourism management : research, policies, practice
52
Journal of service research : JSR
49
International journal of business information systems : IJBIS
48
Journal of electronic commerce research : JECR
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of e-business research : an official publication of the Information Resources Management Association
45
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
45
Service business
45
Journal of the Academy of Marketing Science
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of air transport management
43
International journal of electronic commerce : IJEC
42
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
42
Technological forecasting & social change : an international journal
39
Journal of management information systems : JMIS
37
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ECONIS (ZBW)
93
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1
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
5
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
6
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
7
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
8
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
9
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
10
Online consumer complaints about Southeast Asian luxury hotels
Memarzadeh, Faranak
;
Chang, Hyo Jung
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 76-98
Persistent link: https://www.econbiz.de/10010526374
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