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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
~subject:"satisfaction"
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Dienstleistungsqualität
satisfaction
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
92
Kundenzufriedenheit
92
Hotel industry
78
Hotellerie
78
Service quality
78
Beziehungsmarketing
74
Relationship marketing
74
Gastronomie
58
Restaurant industry
58
Emotion
36
Viral marketing
30
Virales Marketing
30
Beschwerdemanagement
26
Brand image
26
Brand management
26
Complaint management
26
Markenführung
26
Markenimage
26
Social Web
24
Social web
24
Internet marketing
23
Online-Marketing
23
Holiday behaviour
21
Urlaubsverhalten
21
Confidence
18
Online retailing
18
Online-Handel
18
USA
18
United States
18
Vertrauen
18
Brand
14
Markenartikel
14
Website
13
Tourism
12
Tourismus
12
customer loyalty
12
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Undetermined
60
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Article
82
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Article in journal
82
Aufsatz in Zeitschrift
82
Language
All
English
82
Author
All
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Bai, Billy
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
Byun, Jaemun
1
Cai, Ruiying
1
Cao, Yang
1
Cham Tat Huei
1
Chang, Lan Lan
1
Chen, Brendan T.
1
Chen, Chia-Chi
1
Chen, Chun-Chu
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
235
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
Journal of travel and tourism marketing
77
International journal of contemporary hospitality management
76
Services marketing quarterly
69
The service industries journal
64
Cogent business & management
53
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of air transport management
39
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
Journal of strategic marketing
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
European journal of marketing : EJM
22
Journal of internet commerce
22
Journal of retailing
22
Total quality management & business excellence
22
International journal of business information systems : IJBIS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
The international review of retail, distribution and consumer research
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
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ECONIS (ZBW)
82
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1
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Investigating the impact of customer
brand
identification on hospitality
brand
loyalty : a social identity perspective
Rather, Raouf Ahmad
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 487-513
Persistent link: https://www.econbiz.de/10011919919
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
5
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
6
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
7
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
8
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
9
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
10
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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