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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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A journey to save on travel expenses : intentional buying process of consumers on opaque-selling websites
Chen, Hsiangting Shatina; Yuan, Jingxue - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 820-840
Persistent link: https://www.econbiz.de/10011621360
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Why hotel guests go mobile? : examining motives of business and leisure travelers
Zhang, Tingting; Seo, Soobin; Ahn, Jee Ahe - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 621-644
Persistent link: https://www.econbiz.de/10012176678
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The strategic management process and the innovative capacity of the Spanish hotel industry
Martínez-López, Antonio Manuel; Vargas-Sánchez, … - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 596-618
Persistent link: https://www.econbiz.de/10010127350
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung; Chen, Mei-liang - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
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Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey
Ozturk, Ahmet Bulent; Hancer, Murat; Im, Jin Young - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 294-313
Persistent link: https://www.econbiz.de/10010396185
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Understanding employee delight and voice from the internal marketing perspective
Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286
Persistent link: https://www.econbiz.de/10011292866
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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856