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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
137
Consumer behaviour
111
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Journal of hospitality marketing & management
Journal of business research : JBR
579
Journal of retailing and consumer services
567
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
SpringerLink / Bücher
301
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
214
IZA Discussion Papers
192
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Journal of the Academy of Marketing Science
171
Services marketing quarterly
168
Management science : journal of the Institute for Operations Research and the Management Sciences
163
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Service business
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
International journal of quality and service sciences
121
CESifo working papers
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ECONIS (ZBW)
206
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1
Chinese customers'
evaluation
of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
2
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
5
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
7
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
10
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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